Property Manager - Student

COMPANY OVERVIEW

Headquartered in Liverpool, Urban Sleep began its journey in 2010, growing from student accommodation predominantly based in Liverpool to managing a portfolio of over 2000 new homes across the North West and continuing to grow across PBSA and PRS sectors.

As a highly experienced and respected property management company, we are proud to develop high quality homes in safe and attractive locations across the North West. We look after our properties from design to delivery and are continually improving to ensure that our homes, whether student or privately rented, continue to exceed expectations.

THE ROLE & LOCATION

Job Title: PROPERTY MANAGER, STUDENT

Location: Liverpool City Centre

THE ROLE

As a Property Manager within our student team, we are looking for an active, friendly individual with a passion for customer service and hospitality. You will report to the Student Manager and be working with a Property Assistant as part of a wider dynamic student team each located in one of our centrally located high quality developments based in Liverpool.

MAIN ROLES & RESPONSIBILITIES:

TENANT MANAGEMENT

Resident screening: conducting background checks, credit checks.

Tenancy Agreements: preparing, negotiating and enforcing tenancy agreements.

Arrange moving in dates, providing keys, handover.

Rent collection: ensuring rent is paid, managing late fees and addressing any payment issues.

Debt management and escalation as necessary.

Tenancy completion: apartment inspection, keys returned, any damages noted.

Responding to building specific emails and telephone calls, managing expectations and providing appropriate response.

Logging any maintenance issues via Fixflo.

PROPERTY MAINTENANCE

Overseeing routine maintenance and repairs, ensuring that properties are well maintained and in good condition.

Inspections: conducting regular property inspections to identify maintenance needs and ensure compliance with safety standards.

FINANCIAL MANAGEMENT

Developing and managing a property budget, including operating expenses and capital improvements.

Preparing financial reports for Student Manager and Operations Manager.

MARKETING

To liaise with the sales team to develop marketing strategies to attract potential tenants, including online listings, open houses and advertising.

Showing properties: conducting property tours for prospective tenants and addressing their enquiries.

Managing tenancy renewals.

LEGAL COMPLIANCE

Ensuring that the properties comply with all legal legislation.

COMMUNICATION & CUSTOMER SERVICE

Resident relations: serving as a primary point of contact for residents, addressing their concerns and fostering positive relationships.

Keeping Student and Operations Managers informed about property performance, tenant issues and maintenance needs.

SAFETY PROTOCOLS:

Implementing and ensuring all safety measures and emergency procedures to protect tenants and property are in place.

FACILITIES MANAGEMENT

DAILY

To ensure that all walkways/fire escape routes are free from obstructions.

To ensure fire and brick lights are active.

To ensure all fire gates are closed and door closures fully operational.

To ensure all walkways/escape routes adequately lit.

To ensure no trip hazards present. This includes general maintenance for carpets, etc.

To ensure that all fire extinguishers are wall mounted and in pressure.

To ensure all health and safety and fire signage is clearly displayed.

To ensure all riser cupboards are locked.

To walk perimeter/litter pick.

To ensure communal areas are clear of combustible materials.

To ensure foyer/parcel area is tidy.

Ensure bin store is tidy.

WEEKLY

To ensure that weekly fire alarm records are up to date.

To ensure weekly legionella testing records are up to date.

MONTHLY

To complete monthly meter reads and submit to energy supplier.

To ensure emergency lights testing records are up to date.

QUALIFICATIONS & EXPERIENCE

We are looking for a friendly individuals with a passion for customer service and an interest in the student property sector. Skills such as attention to detail and reliability are key, in addition to:

• Excellent IT skills: Excel, Word, Outlook
• Previous experience working with booking software
• Previous experience in hospitality/lettings
• Excellent verbal and written communication skills
• A mature, positive attitude
• Professional presentation
• Ability to provide excellent customer services to clients and colleagues alike
• Ability to work in a fast-paced environment.

SALARY

NEGOTIABLE DEPENDANT ON EXPERIENCE

WORKING HOURS

We operate a shift pattern of 8:00am-4:30pm and 10:00am-6:30pm

BENEFITS OF JOINING US

In return we offer a highly competitive benefits package to include:

Annual Leave 25 days excluding Bank Holidays

Free Parking

Referral Scheme

Eye Care Scheme

Rental accommodation staff discount

Exclusive staff discounts to Hope Street Hotel & Spa

Exclusive staff discounts to School Lane Hotel

Exclusive staff discounts at Beers Timber & Building Supplies

Exclusive offers at 92 Degrees *available via the app; or

20% of everything (instore and online) at 92 Degrees

Access to car salary sacrifice scheme

Access to workplace nursery scheme

Access to Cycle to Work Scheme

Access to Gym Membership Scheme

FURTHER INFORMATION

For further information on the Carpenter Group of companies, to see who we are and what we do and to meet our teams, please visit our websites:

carpenterinvestments.squarespace.com

l7architects.co.uk

carpenterbuild.co.uk

urbansleep.co.uk

TO APPLY

Please submit your CV outlining how your skills and experience match the requirements of the role.

Please note that only shortlisted candidates will be contacted. Thank you for interest in joining Urban Sleep.

Urban Sleep is an equal opportunities employer.

ADZN1_UKTJ