Pharmacy Dispensary Manager

Are you an experienced manager with a solid background in pharmacy and a drive for operational excellence? If so, we have a unique opportunity for you!

About PillSorted:

PillSorted is a fast-growing digital pharmacy dedicated to providing exceptional medication management and delivery services, with a special focus on patients with chronic and complex conditions. We are committed to enhancing our patients’ health and well-being through personalised pharmacy services. As we enter a phase of rapid growth, we are looking for a dedicated and experienced Pharmacy Dispensary Manager with a proven track record of building and developing teams to join our dynamic team.

The Role:

As Pharmacy Dispensary Manager, you will play a key role in maintaining accuracy and operational efficiency. With all patient communication handled by our customer care team, the dispensary team can focus on delivering top-tier performance, ensuring patients receive their medication on time and in full. Working closely with our in-house engineering team and clinical team, you will strive for operational perfection. The ideal candidate will have a passion for achieving the best patient outcomes through operational excellence, possess strong leadership skills, and have extensive experience in managing successful pharmacy operations.

Key Responsibilities:

• Manage and oversee the dispensary team alongside the Dispensary Team Lead
• Team growth: Work closely with HR and leadership to expand the dispensary team from 10 to 20 members within the next 6-12 months, ensuring seamless integration of new hires while maintaining high performance and operational efficiency.
• Conduct probationary and performance reviews in line with company guidelines.
• Ensure training for new dispensary team members is carried out in line with individual training plans.
• Monitor and achieve operational KPIs such as On Time in Full (OTIF) service levels, Cost to Fill efficiency, patient safety, inventory loss, and margin performance.
• Lead the development and implementation of protocols and procedures for all dispensary roles, in coordination with the Clinical Leads.
• Lead by example: Actively work alongside the team on the dispensary floor, ensuring smooth daily operations, maintaining high output levels, and taking a hands-on approach to problem-solving and process improvement.

Qualifications:

• Proven experience in managing and developing operational teams.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• NVQ2 Pharmacy qualification (NVQ3 level Pharmacy Technician preferred).

Preferred Qualifications:

• Bachelor’s degree in business administration, Management, or related fields.
• Experience with continuous improvement practices (e.g., Kaizen, Lean, Six Sigma) is a big plus.

Why Join Us?

• Impact: Play a critical role in the operational success of a leading health-tech start-up, contributing to the health and well-being of the community.
• Culture: Join a supportive, innovative team that values growth and collaboration.
• Benefits: Competitive salary and professional development opportunities.

Salary:

35K to 45K per year, based on qualification and experience

Opportunity to earn bonus and benefit from share option

Location:

On-site: Cambridge

How to Apply:

Please send your CV and a cover letter outlining your experience and explaining why you would be a great fit for this role.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

Experience:

• Pharmacy: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person