Customer Advisor

About Aromaria:

Aromaria, founded in Mexico and now making its mark in the markets of the United States and Europe, is dedicated to enhancing everyday life through the transformative power of aroma. We're not just a luxury interior scent brand; we're a game-changer in the world of olfactory experiences. Proudly, Aromaria has earned a place among Forbes' "30 Promising Companies" for 2023 in Mexico, a testament to our rapid growth and unparalleled innovative prowess. Our expertise is grounded in the science of aromacology, delving into how aroma influences human psychology, memories, and emotions.

About the Role:

As a Customer Advisor at Aromaria, you'll be the driving force bringing our scents into customers' lives. You're not just selling products; you're creating sensory experiences that enhance living spaces and crafring emotions through scents. You’ll leverage your knowledge about fragrances and our products to connect with clients personally, offering tailored solutions that transform environments. You will be responsible for maximising retail sales and building strong relationships with customers, and will play a key role in the overall success of Aromaria’s flagship location.

Key Responsibilities:

· Ensure a high-quality service and advice to create and maintain customer loyalty

· Develop sales at our point of sale with a discerning clientele

· Contribute to the proper running of the outlet by respecting merchandising and ensuring cleanliness

· Address and resolve customer complaints and issues promptly and effectively

· Implement promotional campaigns and seasonal displays

· Support the development and execution of marketing strategies to attract new customers

· Maintain up-to-date knowledge of product offerings and industry trends

· Suggest and implement commercial events and other ways to increase traffic

· Effectively communicate feedback to management on customer preferences and product demand

· Participate in stock management and inventory control

· Handle back-office functions to support the team, including administrative tasks and record-keeping

· Assist in training new team members to maintain high service standards

· Collaborate with colleagues to optimize sales strategies and customer service initiatives

· Ensure compliance with company policies and procedures

Knowledge & Experience:

a) 2+ years of experience in a retail role at a luxury company, ideally in fragrances

b) Previous experience working with POS and other retail tools and processes.

c) Track record of meeting and exceeding sales targets

d) Second European language is preferred

Skills & Abilities:

a) Strong customer service skills with a focus on positive experiences

b) Excellent communication and interpersonal abilities, including likeability

c) Knowledge of inventory management and stock control

d) Ability to thrive in a fast-paced retail environment

e) Team-oriented with collaborative skills and a positive attitude