Supply Chain Team Leader

I have an exciting opportunity for a Supply Chain Team Leader to join a Global FMCG client based in Slough. My client are leaders in their industry who offer their employees an exciting, friendly and motivational environment plus state-of-the-art new offices with Hybrid working.

Role

Manage the supply for each customer or customer channel, which includes customer forecast, inventory management, order management, distribution and quality service measurement.

Key Accountabilities

• Manage customer forecasting, ensuring the team gathers and utilizes accurate data to predict future supply and demand
• Work with customers to develop effective forecasting models and ensure customer input is fully considered in the planning process
• Hold regular reviews with customers to discuss performance, service issues, and development opportunities
• Oversee consignment stock, ensuring it is accurate and suited to customer needs, including regular site visits to check inventory levels.
• Supervise inventory levels, ensuring stocks are optimized for customer needs without overstocking or understocking
• Oversee the order process from placement to delivery, making sure that the customer’s needs are met within set service level agreements (SLAs)
• Ensure smooth and cost-effective delivery processes, coordinating with production plants, warehousing, and transport teams
• Measure and monitor the quality of service, keeping customer satisfaction high and addressing any service issues as they arise
• Identify opportunities to enhance team productivity and performance through process improvements
• Maximize daily operational efficiency by deploying team members strategically
• Establish key performance indicators (KPIs) to measure the team’s performance in forecasting, inventory, customer satisfaction, and order fulfillment. Use these KPIs to guide improvements and report performance regularly
• Manage daily team operations, ensuring smooth workflow, task delegation, and performance tracking
• Identify and address any service issues, suggesting corrective actions and communicating these with both internal and external stakeholders.

Key Skills

• Supply Chain / Account Manager
• Previous experience of leading a team
• Forecasting and demand planning
• SAP
• MS Office including Excel