Hospitality Service Specialist (1 year relevant experience required)

Waiter
Palm Court
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Waiter in our Palm Court lounge. The dazzling Palm Court is famed as the place where the tradition of afternoon tea was born over 150 years ago. In this role, we are looking for a true hospitality professional, with the flair to deliver service at the highest level.

As a Waiter, your main role will be to:
● welcome guests in a friendly and engaging manner
● demonstrate excellent knowledge of food and beverage menus to guests
● provide prompt, friendly and efficient service
● personalise and engage with guests at every opportunity
● maximise sales opportunities, upsell where appropriate
● create an emotional engagement with guests, thus creating exceptional memories
● be responsible for ensuring bills are dealt with accurately
● maximise service delivery opportunities

Do you have? -
● excellent knowledge of food & beverage, in particular afternoon tea
● previous experience in a similar 5* environment
● flair, passion and a conscientious attitude
● confidence, professionalism and engaging personality
● ability to think outside of the box to surprise and delight our guests
● excellent attention to detail
● clear conversational English language, knowledge of foreign languages is beneficial

YOUR BENEFITS

Financial Wellbeing
● Paid Overtime
● Discretionary Service Charge
● 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
● Access to Wagestream – a salary advance benefit
● Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affliated hotels
● Discounted accommodation at The Langham, London for you and your family
● Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
● Up to £750 Recommend a Friend referral bonus
● Seasonal Travelcard loan
● A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
● Company pension plan
● Life insurance
● Discounts in various high street and online shops

Mental Wellbeing
● Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
● Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
● 2 staff parties per year and several colleague social and community events
● Access to the Employee Assistance Programme by Hospitality Action (247)
● Access to Qualified Mental Health First Aiders on site
● Most Valued Colleague of the Month and Year Awards
● Long Service Awards

Physical Wellbeing
● Free meals on duty in our Staff Restaurant
● Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
● Enhanced Si.


Location: West End, GB

Posted Date: 10/12/2024