2nd Line IT Support Engineer

Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners?

Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do.

Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector.

We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering.

Key Job Responsibilities

Providing 2nd Line Technical Support to education sector customers

Ensuring continuity, efficiency and enhancing ICT networks

Management and maintenance of client network environments

Build key relationships with key technical contacts at client sites and third parties

Key Skills

Qualifications such as MCSA would be highly beneficial towards your application

Strong knowledge of Windows OS, 7, 8 and 10

Excellent PC problem solving skills

Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS

Active Directory set up and troubleshooting all aspects of AD and its associated services

Virtualisation - Good understanding of the virtualization concepts

Networking Good understanding of the networking stack,TCP/IP and subnetting

Comfortable with a range of backup products, including VM-level solutions.

Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM highly advantageous

Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks

Knowledge of mobile devices (iOS, Android) and their integration with Windows networks

Any experience dealing with Office 365 beneficial

Experience with Web filtering products LGFL, Smoothwall, Sonicwall, Websense

Experience with Sophos Enterprise Console and other managed antivirus systems

Previous knowledge or experience within the education sector or school highly beneficial

Professional, customer service minded

Solutions oriented with good problem solving skills

NB: The applicant will be required to complete an enhanced DBS check

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