Administration and Customer Service Manager

Company Description

ROMIL Ltd, located in Waterbeach, Cambridge, is a leading provider of high purity solvents, acids, reagents, and certified reference materials meeting ISO 17034 requirements. With over four decades of experience, ROMIL is dedicated to achieving superior purity and performance at a competitive price. The company supplies analytical and life scientists worldwide with exceptional quality products, including the PrimAg® range of calibration solutions and ultra-pure solvents.

Role Description

This is a full-time on-site role for an Administration and Customer Service Manager at ROMIL. The Administration and Customer Service Manager will oversee daily office operations, managing administrative staff, coordinating office activities and ensuring office efficiency. The role will involve collaborating with different departments and maintaining a smooth workflow within the office.

Key Skills/Experience

• Experience of export procedures and documentation, ideally with dangerous goods and/or controlled substances.
• Good organisational and planning skills.
• Good verbal and written communication skills.
• Previous supervisory experience.
• Full UK driving license.
• Good computer and presentation skills.
• Attention to detail and accuracy.
• Teamwork and collaboration.
• Accounting experience desirable.
  

Responsibilities

• Manage the daily operations of our Administration team.
• Coordinate export shipments, including preparation of export documentation.
• Build customer relations through sales support, using both verbal and written communication.
• Ensure adherence to quality standards, export licensing and other trade control compliance.
• Input into quality systems and company development.
• Develop effective working relations with staff and stakeholders.
• Help develop and engage in marketing activities.
• Recruit and develop, new and existing staff.