IT Support Engineer

Police Scotland’s Digital Division are looking to recruit an IT Support Engineer to help provide user support and request fulfilment, along with contributing to a number of upcoming projects. You will work as part of a professional ICT support team, ensuring a high level of service, support, systems availability, incident response and communication to all areas of the organisation.

In this role you will be responsible for providing end user support, both remotely and on-site, supporting multiple technologies whilst providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure. This will include advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.

You will be educated to HNC or industry certification level in a related technical discipline or have extensive demonstrable experience in a similar role. You must be approachable and have excellent communication and problem solving skills that can be demonstrated throughout career. It would be highly desirable to us if you have experience and/or a qualification in ITIL methodology.

Currently, Police Scotland have guidance in place that allows appropriate roles to be operated on an agile basis. Should you have an interest in working more flexibly, then we would encourage your application.

This is a permanent full-time post which will require RV level vetting. You will work 35 hours per week, Monday – Friday, 9am–5pm. The post holder will be required to participate in an on call Rota for which an allowance will be paid.

A driving licence is required for this role.

For full information on the role, responsibilities and criteria required please visit the Police Scotland career site.

BENEFITS

- Competitive salary and guaranteed allowances

- Annual salary increments

- Local Government Pension Scheme

- 28 days annual leave and 6 public holidays on appointment

- Wide range of family friendly policies

- Employee Assistance Programme

- Access to range of staff associations

- Scottish Police Recreation Association

- Scottish Police Credit Union

- Cycle to Work Scheme

RESIDENCY AND ELIGIBILITY TO WORK IN THE UK

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions. You should also have been resident in the UK for a minimum of three years immediately prior to application.

TO APPLY

Please visit the Police Scotland Career Site - Job Reference Number – 2991

Applications close at midday on the 25th October 2024