Account Manager

Our Leicester based Retail POS client’s are looking for an Account Manager to join them in a full time and permanent role.

The successful candidate will have worked in the Retail POS industry, ideally as an Account Executive or in a supporting role and are ready for the next step into Account Management, working with a team but taking ownership for a variety of clients both UK & globally- covering beverages, cosmetics, and health & beauty.

Working as part of a great team to continually deliver the best possible experience and exceeding clients expectations and visons.

The role

• Working with internal teams and collaborating to manage the end to end process from design to delivery/installation.
• Provides clear and concise client briefs that meet the clients need, budget and company objectives
• Providing excellent level of customer service – multiple clients/accounts – face to face, verbally, email
• Working on retention and growth of allocated accounts
• Building and maintaining relationships

* Keeping client fully informed of project status with regular updates

* Providing client with ideas/solutions

* Raising and reporting any concerns, managing expectations

The person

• Previous Retail POS/Client Management Experience.
• Demonstrable experience of retail install
• Proven ability to develop and build trusted working relationships.
• Relevant client facing experience across multiple accounts.
• Must be able to communicate effectively and work well as a team.
• Must be extremely organised and adaptable -able to manage multiple projects
• Self-motivated and able to acclimate into a fast-paced, dynamic environment.
• Passionate about providing a high level of customer service