Head of Payments/Customer Services/Retail Banking

A small prestigious international bank is seeking a “hands on” manager for its back office operations (treasury back office, customer services & retail banking) area.

Your responsibilities will include:

* Managing a team, processing all treasury settlements, SWIFT payments (75%) and retail banking (25%) for the London branch and ensuring provision of customer services support

* Authorising SWIFT payments and treasury settlements

* Ensuring CDD/EDD is updated

* Overseeing cashiers and ensuring service delivery of VISA & Debit Cards etc

* Supporting RM’s regarding HNWI and private banking

* Reviewing processes/procedures and operational risk

Your experience must include:

* Extensive proven & relevant treasury back office and SWIFT payments experience gained in banking is essential

* Relevant experience of retail/private banking

* Proven staff management skills

* Excellent communication/presentation skills to liaise at all levels and with clients

* Able to work well under pressure, show initiative and good problem-solving skills

Please note this role will be working 5 days a week in the London office

Location: St James's, GB

Posted Date: 10/13/2024