Administrator

Role Division: ICT Sales Administrator

Based: Hemel Hempstead

Reporting to: ICT Sales Administrator Manager

Contract: Perm, Full time

Main Goal

This administration level role will directly report to the ICT Sales Administrator Manager and will align within the sales organisational structure. The general purpose of this team is to support the field-based Account managers in obtaining pricing and the loading of orders onto QuoteWerks and general maintenance of Salesforce.com and Autotask.

Responsibilities/Tasks

• Sales support for Field Sales who deal with large enterprise customers.

• General Sales Support for Business Solutions Field Sales

• Help Manage renewal process for key accounts and renewals forecasting above £20k thresholds.

• Complete presales tickets via Salesforce.com e.g. Documents Solutions quotes (Papercut & MYQ)

• Quoting, Sourcing, and pricing Hardware, Software & Services.

• Ensure quotes are accurately reflected in CRM system. (Salesforce.com & Autotask)

• Attend appropriate training to ensure product and services knowledge is up to date.

• To work closely with Technical Services to correctly specify services required for client quotes.

• Negotiating best price with vendors/manufacturers to maximise margins.

• Using OEM partner tools for deal reg and bid proposal e.g. HP, HPE, Lenovo, Cisco, Dell etc.

• High levels of Customer Satisfaction.

• Close day to day relationship with Field Sales staff understanding their requirements.

• Close relationship with SOP staff in order that the correct level of detail is provided ensuring

purchase ordering and invoicing is not delayed.

• Work with finance colleagues with regard to invoice and finance related queries.

• Build and maintain OEM relationships.

• Build and maintain relationships with distribution partners and other third-party suppliers.

Knowledge, Experience & Skills

• HP Sales or Technical Accreditations would be beneficial.

• Accreditations from other mainstream Business Solutions OEM’s would be beneficial.

• Experience of working with QuoteWerks, Salesforce & Autotask would be beneficial.

• Maintain efficient diary and time management.

• Proficient in the use of Word (Intermediate), Outlook (Intermediate) and Excel (Advanced)

Competencies and Key Success Factors

•Strong commitment to and the achievement of business goals e.g., Win rates, revenue and profitability targets.

•Performance in role based on agreed metrics.

•Awareness of how the role impacts on company performance. Considering the needs of all stakeholders, pre-empting potential situations and taking action to avert them. Proactively seeking to improve the service provided to colleagues and/or customers.

•Ensure relevant and timely communication with all stakeholders who might be impacted by actions or inactions. Recommending solutions and/or alternative propositions when things go wrong.

•Committed to achieving business goals- always going the extra mile in order to exceed expectations.

•Being courageous- proactively trying something different and speaking up to put forward new ideas.

•Understanding of how the Kyocera Group operate and adhering to all company policies, procedures and business ethics, ensuring that they are communicated and implemented within the team.

•The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that all employees should show commitment to these values by carrying out their work fairly and honourably, respecting people, the business environment, and both the local and global community.

What we can offer you

• Salary (Competitive)
• 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
• A buying and selling holiday scheme
• Life Assurance (4 x base salary)
• Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
• Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
• Enhanced Maternity and Paternity leave
• Employee Assistance Programme
• Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
• Lifeworks – Access to discounts / perks
• EyeCare – Access to money off for glasses and sight test

Values:

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.