Customer Satisfaction Officer

Customer Satisfaction Officer

Customer Services

Permanent

18.5 Hours per week

NS8 £28,770 - £30,296 pro rata per annum (Pay Award Pending)

We are seeking a customer focussed professional to join our team in the newly created role of Customer Satisfaction Officer. In this role, you will develop and administer the Councils customer satisfaction survey programme to drive forward customer service excellence and continuous improvement.

The role is well suited to hybrid working and you will be able to split your time between working in Castle House and from home. How your hours are worked can be agreed with your line manager as the role does require some evening work, up to 8pm, and some work on a Saturday. The reason for this is to ensure that surveys are carried out at times which are convenient to our customers.

What we can offer the successful candidate:

Enrolment in the career average local government pension scheme

Flexi scheme and hybrid working

A generous annual leave entitlement that increases with service

A whole host of family-friendly benefits

1 days paid volunteering leave

Lifestyle benefits platform

A funded health cash plan

Free car parking*

£10 a month gym membership at one of our four gyms in the district.

You will also be working with a great team, dedicated to delivering effective services for our district.

What you will do in this role:

• Develop and manage the customer satisfaction survey programme and timescales.
• Carry out satisfaction surveys with customers on the phone and in person.
• Work collaboratively with teams across the Council to analyse and review results, ensuring that a customer focussed approach is embedded.
• Analyse data and identify where improvements are required.
• Present results and provide advice relating to customers.

What we are looking for in the successful candidate:

• Proven experience in a customer service environment.
• Experience of analysing and producing survey and customer satisfaction information.
• Highly proficient in Microsoft Office particularly Excel.
• Excellent communication skills.
• Able to organise and present information in a logical manner.
• Able to accurately and effectively analyse data.

If you feel that this is the role for you, then we look forward to receiving your application demonstrating how you meet the essential criteria for the role.

Closing Date:14 October 2024

Interview:22 or 24 October 2024

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

*Free staff parking is valid until 30 June 2026.

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