Manager

Manager

Are you an experienced manager looking for your next leadership challenge? Do you want to work with a fast growing and forward-thinking company? If so, we have the perfect role for you!

Youll be managing the HR Documentation team, ensuring they operate at optimum productivity while delivering high-quality, compliant, and timely client services. You will mentor and guide a team of HR Documentation Consultants, helping them grow while maintaining the highest standards of client service and legal compliance.

Whilst HR knowledge is preferable, the key experience needed for this role is people management. You will be managing a team of 20 people with 10 direct heads.

So whether you manage within retail, office, HR or any sector, apply as this could be the role for you.

Further details:

ManagerKey Responsibilities:

Mentor and monitor HR Documentation Consultantsto ensure they provide commercially focused, high-quality advice, identify knowledge gaps, and meet KPIs for client appointments.

Manage the Documentation Consultancy team, ensuring video and phone assessments meet protocols, KPIs, and SLAs, with no outstanding work.

Ensure quality checkson documentation to comply with employment law and reduce negligence risk.

Liaise with clientsto create or critique HR documentation, ensuring it meets company policies and procedures.

Handle client complaints within SLAs, working with the Client Experience Team to resolve issues.

Manage workload effectivelyto create client documentation according to company standards.

Attend team and management meetings, including weekend conferences as required.

Record completed workusing IT systems, and update management dashboards to track performance.

Further cross-departmental collaboration, increasing staff satisfaction and sharing best practices.

Lead recruitment and trainingfor new consultants, managing induction and ongoing training to ensure compliance with legislation.

Conduct daily team meetings, probation reviews, and quarterly one-on-ones with staff.

Ensure open communicationwith teams, promoting discussion of challenges and ideas.

Monitor reports and KPIs, addressing any issues and preparing weekly reports on performance and resolutions.

Prepare management reports in line with company protocols.

Ensure documentation reflects current statutory provisions and industry-specific needs.

Carry out additional tasksas required by the management team.

ManagerKey qualities:

- Management experience

- Knowledge of HR practices and employment law.

- Excellent organisational and time management skills.

- Confident, diplomatic, and professional.

- Ability to work under pressure and in a fast-paced environment.

- Meticulous attention to detail.

- Ability to mentor and motivate a team while promoting a positive work environment.

- Flexible approach to working whilst still maintaining sufficient time-management skills and high level of work output.

- Ability to deliver group training

Desirable qualities:

- Relevant employment law qualifications.

- Customer service experience.

This is an exciting opportunity take on a leadership role within a fast-paced environment with a dynamic team. Were looking for someone who can inspire and mentor, while ensuring the team delivers exceptional service and results.

Ready to take the lead in a HR environment?Apply now!

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