Network Problem Management Specialist TS/SCI Required

*Description:*
TEKsystems is looking for a Network Problem Management Specialist with a Top Secret Clearance to support a government client at Stennis Space Center in Mississippi. The Department of Homeland Security (DHS) has a continuing requirement for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met.
Primary Responsibilities

* Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues.
* Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures.
* Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution
* Monitoring, installation, modification, testing and servicing of network equipment.
* Assisting and training lower level support employees
* Resolving networking/customer related concerns and issues
* Supporting engineers in troubleshooting network instability
* Communicating to customers and leadership of any impact to operational continuity
* Possessing a comprehensive understanding of network and device relationships
* Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
Qualifications:

* Top Secret Clearance with active/eligible SCI
* Experience with Network Monitoring Tool Suites (Solar Winds, WireShark, Whats Up Gold, Spice Works, etc.)
* Experience with ITSM Ticketing, documentation, procedure (Remedy, ServiceNow, etc.)
* Cisco Layer 2 Troubleshooting Experience
* Proven capacity to provide professional customer service in a 24 x 7 operational environment
* Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, and BGP
* Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks
* CCNA, CCNP, or JNCIA nice to have
*Panama Shift Schedule 10-12 Hour Shift Patterns*
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
o This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
o Because an active or interim DoD clearance is required, U.S. Citizenship is required

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.