Customer Care Specialist - Call Center

What we offer

• Excellent health benefits plan, including day 1 eligibility for medical, vision, and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time off package
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

A Customer Care Specialist in the SERVPRO National Call Center is responsible for identifying, capturing, and delivering revenue generating residential and commercial opportunities connecting customers to qualified SERVPRO Franchisees throughout the nation (including parts of Canada). The SERVPRO National Call Center is a 24/7 environment; therefore, Customer Service Representatives are expected to maintain flexibility with respect to working overtime and holidays, especially during storm-related weather events.

You will

• Actively support efforts to simplify and enhance the Franchise/customer experience
• Respond to incoming phone calls and aid SERVPRO Franchise community
• Manage inbound and outbound phone calls based on established statistical performance goals for Department
• Timely capture and dispatch job leads to qualified SERVPRO Franchises
• Promote customer service throughout the SERVPRO System and insurance community
• Assist the Incident Alert Center (IAC) by monitoring and dispatching commercial chase lead opportunities
• Assist other departments as necessary
• Complete all required training and coaching sessions

You have

• At least one (1) year of customer service experience, Call Center experience preferred
• Outstanding written and verbal communication skills
• Excellent organizational skills and strong attention to detail
• PC skills in a multi-screen/task environment
• Ability to work in a fast-paced, team-oriented office environment
• High School Diploma or GED, Associates degree preferred
• Additional working hours required as needed during storm events to maintain 24/7 phone coverage

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.