Logistics Customer Service Specialist

ABOUT SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future!

CAREERS AT SHEIN

We Commit to Inclusion

We are committed to creating an inclusive work environment that enables us to tap into our diversity of strengths and unlock our collective potential through the work that we do. Employees benefit from working in a dynamic, global business that is leading the way in innovation by encouraging creativity and disruption to ensure that we are evolving the business for the better.

We Empower Talents with Diverse Careers

At SHEIN, we empower talent to excel with regular opportunities to elevate their career in their respective fields. As a dynamic business, we support internal mobility, diverse career pathways and recognition of success and contribution in a variety of meaningful ways.

We Engage with Global Cultures

SHEIN has over 20 offices worldwide , providing talent with many opportunities to collaborate with colleagues around the world. Perspective sharing and leveraging cultural differences, is one of our core strenghts as we work on many exciting projects and draw insights from industry-leading experience.

ABOUT THE ROLE

The agent is going to be responsible to give support to all our seller at SHEIN plataform., by answering sellers by telephone, dial with theirs complaints, and also actuate with 3PL to find a solution. The person will also work with different stakeholders to guarantee success in sellers logistic process.

This position is going to actuate according to the service process standards, proactively contact logistics providers to resolve fulfillment issues between local sellers and logistics providers, accurately determine responsibilities for problems, and enhance seller fulfillment experience.

Responsibilities:

1.Listen to local sellers' demands, quickly identify issues, and refer to service processes and standards through phone calls, instant messaging, etc. to solve problems accurately and assign responsibilities;

2.Take proactive measures to handle and follow up on local sellers' abnormal logistics and fulfillment orders, ensuring the team achieves work objectives;

3.Analyze the needs of local sellers and logistics providers, identify business process issues and areas for improvement, propose optimization suggestions, and drive improvement initiatives.

4. Collect, analyze, and interpret operational logistics data to identify areas for improvement and optimize seller support processes.

5. Identify and implement improvements in seller support processes based on data insights and seller feedback.

Qualifications:

1.Bachelor's degree or above. High school graduates must have at least 2-3 years of experience in logistics or customer service, with a focus on data-driven decision-making;

2.Strong comprehension and service abilities;

3.Good teamwork and collaboration skills;

4.Willingness to work on a rotating shift schedule.

5.English is a must / Mandarim is a plus.

6. Strong ability to analyze logistics and operational data using tools like Excel.

At Shein, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.