Completions Support Administrator

Role purpose

As a Completions Support Administrator you will work closely in conjunction with the other colleagues and teams to support the smooth transition of Home Finance applications through the customer application journey.

Using experience and skills to process elements applications within agreed SLAs whilst adhering to the Banks Credit Risk and AML (Anti-money laundering) governance and guidelines.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited.

We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking.

Key responsibilities

• Administer applications that are post offer with end-to-end case ownership to ensure overall positive broker / customer outcomes.
• Assess and process applications in line with Credit Policy CDD (Customer Due Diligence) guidelines and standard operating procedures to support the aim of the Bank to be recognised as a specialist financier by brokers and customers.
• Support the Bank to deliver an outstanding level of service and be recognised externally for doing so.
• Effective pipeline management. Work cases in an efficient manner utilising the processes and policies in place to contribute to the business meeting agreed Service Level Agreements both internally and externally.
• Work collaboratively with all functions and business areas ensuring excellent customer service.
• Effective management of post offer telephony communications. Managing inbound and outbound calls in line agreed Key Performance Indicators (KPIs).
• Manage all completion related checks prior to funds being released.
• Assist with management of Completions workflow s and managing replies within agreed Service Level Agreements.
• Act as the primary point of contact for all external solicitors, ensuring timely exchange of information and documentation.
• Assist with printing and signing of necessary land registry documents on a weekly basis to be shared with solicitors

Key Skills required

• Experience within a home purchase plan or other financing related process driven operational team.
• Ability to support and guide colleagues and a passionate about inspiring and nurturing others for sustained employee engagement.
• Service excellence delivery for customers.
• Time management.
• Business strategic planning.
• Fraud risk and compliance awareness.

Additional Details

We offer highly attractive reward package; the typical benefits include:

25 days holiday entitlement increasing with service

Pension Plan

Private Medical Insurance

Dental Cover

Income Protection

Life Assurance

Employee Referral Bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link https://www.thecurvegroup.co.uk/privacy-policy/