Social Media Assistant

Company description:

MANCHESTER AIRPORT PLC

Job description:

Summary:

• Social Media Assistants
• 3 full time, permanent roles, based at London Stansted Airport
• Hybrid working for a better work / life balance
• Shift allowance on top of base salary

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. Youll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role:

We're excited to offer several new positions to join our dynamic team as Social Media Assistants, providing virtual customer support across various platforms for those who frequent our airports.

As the online representative of our brand, you'll communicate with our customers and support them with their enquiries and feedback on all social media channels we are active on: X (previously known as Twitter), Facebook, Instagram, LinkedIn, and TikTok. You will foster positive interactions by giving them guidance, information and help, before, during and after their time at our airports.

You will not be creating content in this role, more communicating with our customers via our social channels. In addition, you'll engage with our community, including enthusiasts and supporters of our airports, helping to share their positive experiences. Your interactions should always align with our established tone and brand guidelines.

The position involves working shifts seven days a week on a rotation schedule, based on 5 days on followed by 3 days off. Shift times are from 06:00 to 13:45, and 13:45 to 22:00.

We have openings at all three of our locations: Manchester, London Stansted, and East Midlands Airport. Although your base will be the airport nearest to you, you'll be responsible for managing customer service for all sites within the MAG group. Extensive training across our Airport Operations will be part of your onboarding experience.

What will make you successful in the role?

To be successful in this role, you will need to have a good knowledge of the social media platforms we use and strong communication skills. Previous experience in a customer service-orientated role such as a call centre, would be a plus, as is previous experience of working in an airport (or similar establishment) with good working knowledge of the airport operation.

You will also need to pay attention to detail and have excellent spelling, punctuation and grammar skills. You will be able to manage your time and organise your tasks efficiently.

You will have a proactive attitude and a genuine desire to assist people, as well as strong problem-solving skills.

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