Support Team Leader

We are looking for a motivated Support Team Lead to drive innovation and customer-centric support practices. In this role, you will lead a team of Application Support Analysts, ensuring smooth communication, managing performance, and fostering team culture. You’ll oversee ticket management, collaborate with other departments, and contribute to process improvements and knowledge sharing.

Key Responsibilities:

* Lead, coach, and manage a support team.

* Ensure timely ticket resolutions and escalate complex issues.

* Drive efficiency and customer service improvements.

* Implement change management and process enhancements.

* Track support metrics and identify areas for growth.

Skills & Experience:

* Knowledge of IT Remote Desktops, Virtual Machines.

* Experience with SQL Server, databases, and Cloud platforms

* Proficiency in SQL and HTML/CSS.

* Strong problem-solving skills and process improvement focus.

Benefits:

* Performance bonus scheme.

* 25 days holiday + public holidays.

* Company pension and flexible benefits including private healthcare, discounts, and more.

* Training and development opportunities in a dynamic, supportive environment.

Apply today to join a forward-thinking team and help shape the future of customer support

Location: Crownhill, GB

Posted Date: 10/14/2024