Technical Consultant

Wanstor is a multi SDI award winning, future proofed IT service provider. Join our dynamic team as a 2nd Line Support Technician providing a blend of onsite and remote support to our prestigious client Daylesford Farm, part of the Bamford Collection Group, based in the scenic Cotswolds countryside.

In this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress.

What You'll Do

• Hands-On and remote troubleshooting: Utilize technical expertise to diagnose and resolve complex IT issues escalated from Wanstor's London based service desk.
• Client Interaction: Engage directly with clients to understand their technical concerns, providing clear and friendly communication throughout the support process to build strong client relationships.
• Team Collaboration: Collaborate with senior technicians and engineers to escalate and resolve challenging technical issues, while also actively contributing insights and ideas to improve support processes and efficiency.
• Continuous Learning: Stay updated on the latest technologies and industry trends through training and self-study, continuously expanding technical knowledge and skills to enhance support capabilities and career growth.

About You

• Experience providing technical support at a 2nd line level or at a 1st line level demonstrating you’re ready for more!
• Experience of Microsoft server operating systems and technologies, user management through AD
• Knowledge of ITIL, incident, problem and change management
• Ability to understand and operate to the standards of Cyber Essentials for IT Security.
• A degree in an IT related field or comparable technical certifications are advantageous.

What You'll Love

• Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
• Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
• Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
• Health and Wellbeing: Benefit from Vitality health programs to keep you at your best.