Contract Renewal Adviser

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces.

For nearly 140 years, weve made buildings better and now were transforming them again with our award-winning digital technologies and services. Were using artificial intelligence and data driven solutions to give you deeper insight into your buildings health, sustainability and performance. Its changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.

We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.

Johnson Controls offers the worlds largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, were helping customers achieve their sustainability goals and power their mission.

As we will be providing full training, we are open to candidates with varying backgrounds. If you are a great communicator, customer orientated, a team player, and willing to learn then you could possess the skills needed to succeed in this position.

What you will do

Our renewals team liaise with our existing customer base to ensure contracts remain active and the necessary documents are created and delivered. This role will also require close working relationships with internal Service Managers, General Managers, and support staff at all levels. You will also create quotes for customers and build a strong relationship with the small customer base.

How you will do it

• Conduct outbound calls to secure purchase orders from existing customers
• Answer inbound calls from internal departments and customers
• Qualify, identify, and convert all leads for quoted works
• Respond to all customer requirements promptly, efficiently and in a professional manner
• Document all calls, and actions taken on Salesforce

What we look for

Required:

• Excellent verbal and written communication skills
• Ability to work with customers and provide a customer first experience
• Must be personable, willing to learn and be a team player
• Be able to work to targets and KPIs and manage own workload
• Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)

• Experience working in a customer facing roles, in areas such as retail, hospitality, call centre, helpdesk, sales and customer services (to name a few)
• Knowledge or experience in B2B Sales or the HVAC and Fire and Security industry would be an advantage

Our Culture

At Johnson Controls youll have the opportunity to work on some of the most exciting projects in todays market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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