Support Services Administrator

Company Information

Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions. We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 800 people in the UK, China and India, we supply our products to the NHS and deliver direct to patients homes through Nightingale Home Delivery, our dispensing appliance contractor.

Clinisupplies is focused on developing products which are simple and discreet to use. Our product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CA, CE, ISO, US FDA approved facilities.

At Clinisupplies, we want to make a difference in healthcare, that means understanding our customers needs and delivering on their biggest priorities. We recognise that the NHS needs to offer quality of care and save money thats why Clinisupplies offers products that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition. Were here to help people live more freely.

We have a set of core values which are our guiding principles and help shape our actions, culture and environment. They are:

• Agile
• Collaborative
• Curious
• Sustainable
• Wellness

The Role

Due to ongoing growth within the business and bringing together our Dispensing Appliance Contactors we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.

The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers.

Strong administration and communication skills are essential.

We are looking for someone who has an eye for detail, has a love for processes along with a passion for customer service.

Role responsibilities

The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do.

A summary of key areas of responsibility is as follows:

Responsibilities

To be proficient in all prescription policies, processes, and software

To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns

To ensure all prescription are processed in line with despatch deadlines

To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales

To ensure the stock report is reviewed daily and consumers advised of any delays

To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls

To proficiently promote Clinisupplies accessory products in line with appliance usage guidelines

To monitor customer feedback and report back to your line Manager

To effectively deal with and log any complaints received taking accountability to ensure the resolution

Ensure Data Protection and confidentiality is maintained at all times

To comply with all company policies

To be agile to the department needs, and work collaboratively with colleagues

Any other duties deemed reasonable and necessary by management

Experience Required

Previous experience in a process driven role

Good literacy and numeracy to GCSE O level

Intermediate IT skills (Microsoft Office)

Excellent organisation skills

Ability to prioritise workload

Good communication skills written and verbal

Excellent telephone manner

Excellent attention to detail

Excellent data input and ability to analyze data

Ability to use multiple systems at one time

Can multi-task in a fast paced customer service environment

Passion for Delivering Excellence in Customer Service

Desirable

Has some experience of working in a medical or healthcare environment

Has some experience of working in a busy Contact Centre environment

Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.

Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

How to apply

If you are interested in this position, please forward your CV. Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process.

NO AGENCIES

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