Product Specialist

Job Title: Product Specialist

Location: Surrey (Field-based)

Role Overview:

We are seeking a proactive and dedicated Product Specialist to represent our company in the Surrey region. As the primary point of contact for clients, you will ensure they receive high-quality products and value for money while providing exceptional customer service. This role involves conducting seating assessments, product demonstrations, and training sessions with a focus on client care and maintaining professional standards.

Key Responsibilities:

• Conduct seating assessments in homes, care homes, and hospitals across Surrey, specializing in assessment chairs, bariatric chairs, and beds.
• Assist with chair and bed deliveries, including supporting colleagues with upstairs installations when necessary.
• Lead product demonstrations and training sessions for healthcare professionals, including prescribers.
• Manage your diary to ensure all parts and equipment are available for scheduled jobs.
• Build and maintain excellent relationships with clients, ensuring outstanding customer service.
• Collaborate with the sales team to drive new business opportunities and support product development.
• Regularly attend video conferences and in-person meetings at the head office.
• Ensure all demonstration equipment is well-maintained and in line with quality and regulatory standards.

General Expectations:

• Continue to develop your skills and adapt to the changing demands of the role.
• Represent the company’s values of insight, determination, and integrity, promoting a positive image to clients.
• Actively participate in training and development, including health and safety protocols.

Requirements:

• A-level qualification or equivalent (desirable).
• Experience in sales, working independently, and familiarity with relevant products.
• Excellent communication skills, both verbal and written, with fluency in English.
• Good ICT skills.
• Empathy and a customer-focused approach, with a strong commitment to delivering top-tier service.
• A full, clean UK driving licence and willingness to travel, with the possibility of occasional overnight stays.
• Ideally located in Surrey for maximum travel efficiency.

Benefits:

• Competitive salary.
• 25 days annual leave plus public holidays.

This is a fantastic opportunity for someone passionate about customer service and healthcare products, seeking to make a meaningful impact in the Surrey area