Community Associate - Full time, London

Salary £27,000

Shift based (see below for timings)

Full time, permanent, on site

WHO WE ARE

• We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference, health and wellness practitioners. We do that by giving them flexible access to our network of state-of-the-art facilities and powerful support services, with no long-term tie-ins or additional overheads.
• UNTIL isn’t just a space, it’s a community where London’s leading self-employed wellness practitioner come together under one roof to unlock their potential, collaborate and grow. Our clubs are used by 40+ different disciplines including personal trainers, physios, therapists, life coaches, nutritionists, dentists and doctors.
• At present we operate three central London clubs, Soho, Liverpool Street and Marylebone. We have plans to rapidly expand locations in 2025...things are about to get even more exciting!

WHAT YOU'LL DO

• We're looking for a new Community Associate to join each one of our clubs. This is an exciting opportunity to join an established team where our members are at the forefront of everything we do!
• Our Community Associates are the first point of contact for our members and their guests.
• This role is pivotal to the success of our clubs. You’ll be the face of UNTIL, build long lasting relationships with our members and play a crucial role in ensuring they have a great experience with every visit to our clubs.
• There are three key components to this role:
• 1) Deliver Best-In-Class Service - welcome members and guests with genuine warmth and care. Be one step ahead by naturally anticipating their needs and understanding their different requirements and expectations.
• 2) Maintain High Standards - conscientiously follow UNTIL club operating procedures, brand & behaviour standards and complete daily/weekly tasks, checklists and walk-arounds. Ensure all areas within the club are clean and presentable, coordinating with colleagues, contractors and cleaning team to resolve issues.
• 3) Support a Thriving Community - act as a community promoter and ambassador. Foster positive member experiences, behaviours and interactions. Seek member feedback to improve our services and their experiences.

WHAT WE'RE LOOKING FOR

• Front of House Experience - experience in retail, hospitality, leisure. A friendly approachable manner, good understanding of customer service and a passion for delivering high quality service. This is not essential, but it's great if you've worked in a wellness organisation!
• The Ability to Multitask - excellent time management skills, calm when faced with day-today challenges of a busy reception area and can juggle multiple tasks at once.
• A Dependable Team Player - build positive and trusted relationships with other team members. Operate with integrity, clarity and passion.
• Great Communication Skills - build a rapport with members and their guests. Display emotional intelligence and adapt your style when required.
• A ‘can-do’ attitude - comfortable with being flexible and adapting when things change. A natural problem solver and doer. Organised and proactive, everyone knows that you have a handle on everything.
• A Passion for Wellbeing & Growth - a keen interest in being the best version of yourself. You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing

Shift patterns: This role works on a shift basis, morning shifts are 5.45am - 1.15pm and late shifts are 1.15pm - 9.15pm. You will work two Saturdays per month.

We are committed to ensuring equality, diversity and equity across all of our recruitment practices and we encourage applications from individuals from underrepresented backgrounds. We believe that strength lies in differences, not similarities; we recognise the unique perspective everyone contributes to our team.