Client Support Officer

Client Support Officer

Hybrid - 2 days in office

Manchester

Salary: £27,000

The Company

Our client were established to accelerate public sector investment in low carbon technologies.

They do this by offering loans for low carbon and energy efficiency projects. Working with our client, you will learn about low carbon technologies and their application in the built environment and help deliver these vital projects across the UK.

Role Responsibilities

• Build strong customer relationships with clients, this will require visits to clients on location.
• Maintaining accurate client project data through the use of client relationship management systems.
• Data management and analysis to support reporting to our board and funders.
• Project management:

-Management of own day-to-day tasks in a fast-paced and busy environment.

-Payment processing and cashflow forecasting.

-Letter generation, drafting and checking legal documentation.

-Prepare written reports and presentations on individual project work.

-Managing and responding to internal/client queries.

• Support the Communications and PR team to promote the company at events, conferences, and webinars.
• Assist with wider organisational activities including cross-team working, involvement in workgroups and supporting charity initiatives.

Person Specification

• Degree or equivalent professionally relevant qualification- bonus if degree relevant to sustainability
• Customer service or public engagement experience
• Project management skills
• Presentation experience
• Strong IT skills, including all Microsoft Office Programmes with a focus on Microsoft Excel
• Ability to work constructively within a small team
• Ability to manage, prioritise and deliver a number of projects and work programmes within timescale
• Close attention to detail, ensuring work is delivered to a high standard
• Ability to demonstrate and understand equal opportunities