Neos Recruitment Limited
Service Manager
Job Location
Reading, United Kingdom
Job Description
I am currently working with a client who work on Heat Pumps and Air Conditioning Systems who are looking for Service Manager for their Reading Branch.
Position: Service Manager
Core Purpose: Lead the service office, managing service turnover, maintenance portfolio, service engineers, and support staff.
Key Responsibilities:
Team Management:
- Oversee daily operations of service engineers and support staff.
- Address team welfare, resolve problems, and provide training.
- Manage resource gaps and ensure high standards of work.
- Conduct yearly appraisals, supporting career development.
- Approve holiday and sickness requests, liaising with HR.
Client Requests:
- Handle client requests, new inquiries, RFIs, quotations, and complaints.
- Provide quotations for repairs and resolve client issues in a timely manner.
- Maintain ongoing communication with clients.
Revenue & Maintenance Contracts:
- Achieve revenue budget and maintain a 25% margin.
- Grow the maintenance contract base by 10% annually.
- Ensure timely and accurate renewal of maintenance contracts.
Health & Safety:
- Ensure all work complies with health and safety protocols.
- Promote documented risk assessments and report accidents.
- Ensure engineers have the necessary equipment and tools.
Housekeeping & Fleet Management:
- Maintain good housekeeping in the office, workshop, and warehouse.
- Oversee depot engineer fleet vehicles and report any incidents.
- Conduct regular checks and meetings to ensure standards are met.
Meetings & Training:
- Run toolbox talk meetings with service engineers.
- Arrange and authorize training courses for engineers.
- Attend quarterly service management meetings.
Additional Duties:
- Perform all other tasks within the scope of the role.
Qualifications & Experience:
- Proven experience in the Refrigeration and Air Conditioning industry.
- Technical knowledge of air conditioning and chiller systems.
- Leadership and management experience.
- Strong communication, organizational, and multitasking skills.
- Commercial awareness and contract tendering experience.
- IT proficiency.
Key Competencies:
- Results-driven, strong team player.
- Customer-focused with strong problem-solving skills.
- Leadership and employee engagement abilities.
- Strong time management and adaptability to change.
- Relationship building and influencing skills.
ADZN1_UKTJ
Location: Reading, GB
Posted Date: 10/16/2024
Contact Information
Contact | Human Resources Neos Recruitment Limited |
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