Customer Care Advisor

Tempeo is representing an exciting brand local to Northampton who require a motivated and enthusiastic Customer Care Representative to join our team. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service. This role involves managing customer interactions across multiple channels, including phone, email, and live chat.

Key Responsibilities:

Answer inbound customer calls

Assisting customers who log on to our web Live Chat

Resolving customer complaints

Assisting customer queries on product ranges

Checking results have been issued to customers, and resending where applicable

Skills Required:

A good telephone manner

Accuracy and speed of typing

Ability to use word, excel

Discretion and client confidentiality

Experience:

• Customer service: 1+ Years

Benefits:

33 Days Holiday, additional Birthday Holiday

• Commission pay
• Additional leave
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

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