IBAM Consulting ★ A Sunday Times 100 Best Small Company
Global Major Incident Manager
Job Location
Job Description
A Major Incident Manager is required to join a global professional services client in London. The role is responsible for the oversight and management of both the incident and Problem Management processes and directly manages all in-scope Major Incidents.
Key Responsibilities:
• Major Incident Management within shift and OOH on rotation.
• Oversee and drive Incident Management activities, including the resolution of Major Incidents.
• Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management.
• Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents.
Major Incident Manager / Incident Manager
Attributes/Skills:
• Producing statistics and reports through PowerBI, ServiceNow and MS Products.
• Experience of managing major, and complex, system failures and issues.
• Strong leadership skills with the ability to motivate and manage technical teams during high-pressure situations.
• Deep knowledge of service management processes, particularly Incident, Problem and Change Management.
Apply today for immediate consideration
Location: London, GB
Posted Date: 10/17/2024
Contact Information
Contact | Human Resources IBAM Consulting ★ A Sunday Times 100 Best Small Company |
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