Regional Maintenance Supervisor (Retail)

Electrical Maintenance Supervisor (Retail)

Field based across our Central London Estate

Permanent

We are looking for a Electrical Maintenance Supervisor to join us to ensure that all our Central London stores are fit for purpose and well maintained. You will be a Qualified Electrician and will oversee and manage maintenance standards to ensure compliance is met across the retail estate and services levels are of a high standard across the team. The role will include the effective management of a regional based maintenance team, delivery of ongoing projects, store upgrades and refurbishment work, LED Installs and general date to day maintenance issues.

This is a ‘hands on’ role so you’ll enjoy rolling your sleeves up as well as managing a small team. You will need to be organised, and the role will include out of hours support with paid overtime. You will be responsible for managing your own time and scheduling out of hours works to suit the needs of the business.

What you will be doing

• Line management of a Regional Maintenance Technician (RMT’s) team.
• Manage the allocation for sub-contracted works and ensure all tasks are delivered to the required standards, costs and meet the requirements of the business.
• Ensure statutory compliance is met in all shops, including the review of certificates and 100% completion rates
• Budget management for reactive spend for your area
• Cost control and monitoring across the team (including sub-contracted works and materials)
• Oversee and own urgent / emergency jobs in an allocated area.
• Ensure all tasks are completed within set timescales
• Compile, deliver and review annual maintenance plans for each allocated shop identifying high profile shops and ‘problem’ shops, ensuring all works are delivered on time and to budget.
• Undertake formal shop audits and allocate tasks across the RMT team as needed.
• Provide technical support and advice to the team and wider business.
• Develop the skill set across the team to identify senior RMT resource.
• Resolution management for supplier / sub-contractor issues.
• Build and maintain effective working relationships with stakeholders across the shops and business
• Set up effective working relationships, processes and routines between the store and maintenance teams (Store managers & RMT’s) in their area.
• Provide monthly KPI reports
• Forge effectively working relationships across the shop and regional teams in retail to manage and meet expectation
• Provide weekly/daily updates to all key stakeholders relating to progress/issues arising/Project works and Health & Safety issues

What we need from you

• Regional FM / Maintenance Supervisor experience
• Qualified Electrician
• Client-side experience
• Statutory compliance experience
• Supply chain management and procurement experience
• Previous line management / supervisory experience
• Use to working remotely covering a large area.
• Experience using CAFM systems
• MBIFM desirable but not essential
• I.T literate with experience of Word/Excel and IOS based applications

Person Profile

• Problem solver and decision maker
• Self-starter
• Excellent planning and organisation skills
• Ability to multitask
• Personable and approachable
• Adaptable to new ways of working
• Proactive and pragmatic in approach
• Excellent communication skills

Why work for Waterstones

At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).

In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com.

If you have the relevant essential experience and you are interested, we would love to hear from you.