Client Engagement Manager (Fixed Term)

About Hyve

We believe that when people come together, powerful things happen. Hyve Group Ltd connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes.

Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.

Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup.

#LifeAtHyve

At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together.

We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.

Our hybrid working model ensures we respect our peoples’ work/life balance.

Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.

About you:

As a Client Engagement Manager in the EdTech division, you will be working closely with the team to ensure our clients have an outstanding experience at Bett and are supported effectively throughout the process, ultimately resulting in increased retention rates.

Key responsibilities:

- Deliver an outstanding client experience for Bett’s major accounts and strategic partners - ensuring that client contracts deliver increasing ROI and improved satisfaction every year, and indirectly driving revenue retention and account growth

- Build credible, trusting relationships with a multitude of client stakeholders at various levels and in various functions both internally and externally

- Development and execution of project plans for sponsorship fulfilment and client projects.

- Ensure projects are tracked effectively and efficiently, with deadlines clearly communicated

- Lead on various special projects linked with bespoke sponsorship packages e.g. roundtable

- Support Head of Client Engagement on management of sponsorship inventory, sponsorship sales materials and sponsorship tracking

- Working closely with internal teams to ensure sponsorship delivery is fulfilled to a high standard, and that your clients are supported effectively throughout the event cycle

- Gain a strong understanding of products, content, operations and marketing processes to support effective client engagement

- Support and oversee onboarding and delivery for breadth and government accounts, including the role out of the new business client engagement plan

- Line management of 2 x client engagement executives

Valued skills:

- Established experience within Client Engagement and project management

- Line management experience

- An aptitude for commercial decision-making and problem-solving

- Strong relationship building skills that help build trust and rapport, and able to deal with senior stakeholders both client side and internally

- Motivated, resilient and strong work ethic

- Flexible and adaptable to the needs team, clients and the business

- Ability to work in a fast-paced, changeable environment

- Ability to multi-task and remain calm whilst managing numerous priorities. Excellent time management skills.

- Authentic and empathetic

- Outstanding attention to detail and accuracy

- Ability and willingness to work flexible hours and both UK & international locations.