Web Operations Assistant

Who we are:

Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York.

Job Description

We are looking for a Web Operations Assistant to join our London Head office and play a key role in supporting the E-Commerce Operations team with daily administrative tasks. This role involves managing routine operational activities, such as reconciling product returns and ensuring that orders reach our 3PL properly.

Our ideal candidate is a fast learner with strong attention to detail, capable of handling multiple tasks efficiently in a dynamic environment. This position is crucial in maintaining the smooth operation of our online platforms and ensuring that our customers have a seamless experience.

Responsibilities

• Returns Reconciliation: Accurately reconcile returns across our three websites by collaborating closely with Third-Party Logistics (3PL) providers and internal account teams, ensuring that returned products are processed and restocked promptly.
• Order Fulfilment Coordination: Work with 3PL partners to monitor and ensure that all customer orders are dispatched in a timely and efficient manner, addressing any delays or issues proactively.
• Courier Claims Management: Log and track courier claims, following up with account managers to ensure resolutions are achieved promptly, and all relevant documentation is maintained.
• Operational Support: Assist the Web Operations Executive in managing and optimizing daily operational tasks, contributing to the seamless functioning of the web operations department.
• Process Optimization: Identify areas for improvement in existing processes, suggest enhancements, and work with the team to implement changes that increase efficiency and accuracy.
• Daily Task Assistance: Provide day-to-day administrative support to the web team, helping manage workload and ensuring all tasks are completed to a high standard.
• Customer Service Support: Collaborate with the customer service team to address and resolve customer queries, ensuring a positive and efficient customer experience.
• User Experience Projects: Support the Web Operations team in executing various user experience (UX) and website optimisation projects, contributing ideas and assisting with implementation to enhance overall site performance.

Experience and Skills

• Logical Thinking: Demonstrates a strong sense of logic, with the ability to think critically and solve problems efficiently.
• Adaptability: Quickly adapts to new software updates and variations in processes, maintaining productivity and ensuring continuity of operations.
• Attention to Detail: Possesses a keen eye for detail, ensuring accuracy in all tasks, from data entry to process execution, to maintain the highest standards in web operations.

Ideal Experience

• Excel Proficiency: Basic to intermediate knowledge of Excel is necessary for data management, reporting, and reconciliation tasks.
• Some knowledge of systems like Shopify Plus and Oracle Netsuite are ideal but not strictly necessary.
• This role is based in our London Head Office.

Benefits

• Employee Purchase Scheme with 50% off for employees.
• Friend and Family Purchase Scheme with 20% off.
• Lunches are provided in the office 3 days per week.
• Access to Bupa Health care after 2 years
• 25 Days Holiday

Our People

We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two, has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community.

Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women.

We are guided by two core beliefs: the pursuit of qualityin everything we do and looking after one another. Everything else should take care of itself.

Company Values

We are the sum of many parts.

We may have two founders but we are the sum of many parts. The journey is just as important as the destination. We look after one another. We promote diversity and inclusivity as central parts of the culture we are building. We are less when we don’t include everyone. Our successes and our failures we make as a team not as individuals.

We pursue quality in everything we do.

We should chase perfection in everything we do. Growth is a result of improvements to every aspects of what we do, not just reliant on an individual or department. We grow together.

We embrace possibility and push boundaries.

We believe that there are no limits to what we can achieve. We encourage innovative thinking, pushing boundaries, and embracing new possibilities. We constantly challenge ourselves to think beyond the ordinary and create extraordinary outcomes.

Data-driven decisions and purposeful actions.

We base our decisions and actions on data and reason, not on hope. We prioritize and justify our choices through thoughtful analysis. We think before we act, understanding the impact of our actions.

Our brand is timeless and valuable.

Our brand is our most valuable asset, and we treat it with the utmost respect. We recognize that our brand will outlive us and strive to enhance its value through everything we do. We prioritize long-term growth over short-term gains, ensuring the longevity of our brand's reputation.

We never compromise our product.

We believer the best form of marketing is to make better product. Let word of mouth be the most powerful marketing channel. Constantly improve, however marginal a gain. Our product is defined by the quality not price.

We respect and exceed customer expectations.

We deeply appreciate and value those who choose to consume our brand. We consistently strive to surpass their expectations in every interaction. Our goal is to transform customers into passionate advocates who enthusiastically share their positive experiences with others.

We choose partners who reflect our values.

We view our suppliers, service providers, and stockists as partners, not mere business relationships. We carefully select partners who align with our values and standards. We understand that the company we keep reflects our brand's integrity and reputation.

We grow our brand by empowering others.

We understand that the way we present information is just as crucial as the information itself. We focus not only on what we do but also on how our actions positively impact others. We aim to empower and support those around us, fostering growth and creating meaningful connections.

Responsibility is at the core of everything we do.

We believe that responsibility is as fundamental as the fit of a garment. We prioritize ethical practices and sustainability in all aspects of our business. We are accountable for our actions and strive to make a positive impact on our environment and communities.

Kindness is our guiding principle.

We prioritize treating others with respect, empathy, and understanding. We believe that kindness creates a positive work environment and fosters strong relationships with our team members, partners, and customers.