Human Resources Operations Manager

About the Company:

This company is a leading luxury real estate developer, renowned for delivering high-end residential properties in prime London locations. Committed to the highest standards of craftsmanship, innovative design, and exceptional customer service, the company has developed prestigious projects in Covent Garden, Mayfair, Kensington, and has begun work on a new development in Belgravia.

Beyond property development, this prestigious organisation enhances its clients' lifestyles through a dedicated hospitality arm, and an in-house interior design business, offering bespoke services that help clients live "the beautiful life."

The UK arm of this organisation ambitions extend further with the creation of a strategic consulting business, designed to serve the complex non-business needs of ultra-high-net-worth (UHNW) clients. This new venture offers services across education, investments, entertainment, health, and legacy management, with plans to expand significantly in the U.S. As part of its ongoing growth,this company is strengthening its HR team to support its strategic objectives and ensure continued delivery of exceptional client experiences.

About the Role:

The HR Operations Manager will be responsible for managing the day-to-day operations of the HR department, ensuring the seamless delivery of HR processes across the organisation. This role requires an experienced HR generalist with a strong background in talent management, employee relations, and compensation. The primary focus will be on optimising HR operations and supporting strategic HR initiatives.

Responsibilities:

• Oversee daily HR operations, including employee relations, performance management and development, benefits and compensation.
• Develop, implement, and maintain HR policies and procedures that ensure compliance with legal requirements and align with best practices.
• Provide coaching and support to managers, helping them lead their teams effectively and drive performance.
• Serve as a neutral and objective point of contact for employees, addressing all matters with discretion and confidentiality.
• Play a key role in management initiatives such as succession planning, employee development, and leadership programs.
• Partner with the broader HR team to support strategic people related projects and initiatives.
• Ensure HR administrative processes are efficient, legally compliant, and aligned with best practices, providing timely and accurate HR services.

Qualifications:

• Extensive experience as an HR generalist in operational HR roles, with a focus on talent management, employee relations, compensation and benefits.
• Experience leading HR operations in a small but growing organisation, particularly with high-performing and intellectually challenging stakeholders.
• Has previous experience of managing others and exposure to best practice HR processes and frameworks.
• Degree and/or Master’s level education.
• CIPD qualification (or equivalent).
• Exhibits the personal qualities we value in all our people: an ownership mindset, hard working, intelligence, collaboration, integrity, and humility.
• Excellent problem-solving and decision-making abilities.
• Outstanding interpersonal and communication skills, with a demonstrated ability to build strong relationships across all levels of the organisation.
• A pragmatic, calm, and objective approach to work, with highly effective verbal and written communication skills.

Pay range and compensation package:

£70,000 + Great benefits