Fleet Search + Selection
Customer Service Representative - German Speaking
Job Location
Job Description
Customer Care Representative - UK - Bilingual German (or Swiss German) / English
"This is a great company to work for - just apply! I loved being in the German team as we get to work from home most of the time. My colleagues are great - a really friendly bunch, and we get to talk with some really interesting customers, it's the perfect job for me!"
JK, (previous employee).
Job description
Work for a unique company in a kind and friendly team. Customer Care Representatives provide 1st class customer service to German customers by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for customers.
Key Responsibilities:
- Answer German speaking customer queries and process incoming customer requests via phone and email management software.
- Process customer orders using in-house system software.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer service.
Key Attributes:
- Must be fluent in both oral and written English and German.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Familiar with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Must have a UK visa
Hours and Days:
5x - week rotation:
o Week 1: Monday to Friday - 07:00 to 15:15
o Week 2: Monday, Tuesday, Thursday, and Saturday - 07:30 to 15:45
o Week 3: Monday to Friday - 11:00 to 19:15
o Week 4: Monday, Tuesday, Thursday, Saturday - 08:00 to 16:15
o Week 5: Monday to Friday - 11:45 - 20:00
This is a WFH role with typically 1 day per month in a modern integrated office in Cambridgeshire so you can collaborate with colleagues.
Whats on offer:
- Salary packages of £25,000 per year
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Discounts at leading brands and retailers
- Relocation support package for anyone located 50 miles or more from our main office house
- Cycle2Work scheme
- Eye care vouchers
- Free nutritional and personal care products at work
- Life assurance
Experience:
- Customer service/sales/ administration or similar corporate experience: 1 year (preferred)
- German and English Language skills at Native or C1 level
Work Location: Remote
Reference ID: CS2024GE
Location: Cambridgeshire, GB
Posted Date: 10/19/2024
Contact Information
Contact | Human Resources Fleet Search + Selection |
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