OCC Manager LATAM & Caribbean

*** Aviation exposure is an essential ***

Are you ready to take flight in a dynamic, fast-paced aviation industry? As a global leader in aviation services, Swissport provides ground handling, cargo handling and passenger services to more than 300 million passengers annually. Our mission is simple: "To provide the aviation industry with consistent, personalized solutions worldwide for a better customer experience."

We believe that our people are what sets us apart from the competition. At Swissport, we are guided by our core values ​​of Showing You Care, Doing the Right Things and Winning as a Team, and we are currently seeking dedicated people, who align with these values, to join our team in multiple locations across the world.

Job Summary

Plan, organize and control all daily activities of the OCC Units, responsible for control of OCC in LATAM.

Job Responsibilities

• Implement new technology and processes to improve the efficiency and effectiveness of the dispatch center.
• Ensure compliance with safety policies and procedures to minimize accidents and incidents.
• Manage inventory levels and reduce waste.
• Facilitate effective communication between the management team and the workforce.
• Fostered a positive team culture by encouraging open communication and providing support to team members.
• Led a team of OCC supervisors and coordinators, providing guidance, training, and support
• Implemented and monitored key performance indicators (KPIs) to measure and evaluate the performance of the OCC
• Coordinated with various departments and stakeholders ensuring that all aspects of the service were running smoothly and efficiently
• Ensure safety policies and procedures are adhered to
• Ensure all operational KPIs are correctly measured, followed up and reported
• In cooperation with the unit managers, manage and optimize the organizational structure in line with the unit objectives
• Coordinate and follow up all processes: manage long-term flight information, coordinate and follow up distribution tasks, process and monitor real time flight information, follow up all load planning related activities and issues
• Meet with customers concerning delays and contestations
• Coordinate all units in the administration and reporting area.
• Maintain good operational relations with external stakeholders such as customers, airport authorities, CAA, Immigration, Customs
• Investigate and report irregularities in line with the established procedures and take appropriate actions
• Escalate decisions that require approval to deviate from Swissport or local procedures to the Station Manager

Qualifications and Competencies

• University degree or equivalent
• 3-5 years of managerial experience in the ground handling operations
• Experience in OCC and Load Control
• Excellent leadership skills with a proven track record of managing people
• Ability to work under pressure
• Excellent oral and written communication skills
• Excellent organizational skills with attention to detail.

Fluent or advanced English is mandatory

Espanish desirable