BDS Limited
Customer Services Operations Manager-Repairs
Job Location
Thorney, United Kingdom
Job Description
Are you strategically minded?
Are you someone who enjoys problem solving and looking for a role you can sink your teeth into?
This could be the position for you!
BDS are recruiting for a Customer Service Operations Manager- Repairs to work with a brilliantly established Housing Association based in their Peterborough office!
We are looking for a confident, flexible and knowledgeable candidate to be responsible for the efficient and effective running of the contact centre Repairs team. In addition to this, you will ensure KPI’s are achieved and regularly review performance and delivery.
Other duties will include but will not be limited too;
* Leading recruitment & retention campaigns to resource the contact centre and ensure
appropriate management structures are in place.
* Ensuring that repairs are accurately recorded on the system and appropriate SOR codes
are assigned to jobs to help facilitate high ‘First Time Fix’ levels.
* Building effective relationships with maintenance contractors ensuring that any issues are resolved quickly, and customer disruption is kept to a minimum.
* Being responsible for the efficient and effective running of the contact centre and linked communication channels ensuring KPIs are achieved, and excellent levels of customer service are delivered.
* Leading on the provision of Repairs & Maintenance Service, Planned Maintenance,
* Compliance & Estate Services training for all customer advisers and ensure that continuous professional development opportunities are achieved.
This is a full time position- 35 hours per week
Salary-dependant on experience- up to £63,000 per annum
This is a permanent role
Hybrid working I available
Other perks include;
* 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
* A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
* Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
* Employee Assistance Programme
* "Hapi" Benefits App with multiple discounts.
* Cycle to work scheme.
Apply now for immediate consideration
Location: Thorney, GB
Posted Date: 10/22/2024
Are you someone who enjoys problem solving and looking for a role you can sink your teeth into?
This could be the position for you!
BDS are recruiting for a Customer Service Operations Manager- Repairs to work with a brilliantly established Housing Association based in their Peterborough office!
We are looking for a confident, flexible and knowledgeable candidate to be responsible for the efficient and effective running of the contact centre Repairs team. In addition to this, you will ensure KPI’s are achieved and regularly review performance and delivery.
Other duties will include but will not be limited too;
* Leading recruitment & retention campaigns to resource the contact centre and ensure
appropriate management structures are in place.
* Ensuring that repairs are accurately recorded on the system and appropriate SOR codes
are assigned to jobs to help facilitate high ‘First Time Fix’ levels.
* Building effective relationships with maintenance contractors ensuring that any issues are resolved quickly, and customer disruption is kept to a minimum.
* Being responsible for the efficient and effective running of the contact centre and linked communication channels ensuring KPIs are achieved, and excellent levels of customer service are delivered.
* Leading on the provision of Repairs & Maintenance Service, Planned Maintenance,
* Compliance & Estate Services training for all customer advisers and ensure that continuous professional development opportunities are achieved.
This is a full time position- 35 hours per week
Salary-dependant on experience- up to £63,000 per annum
This is a permanent role
Hybrid working I available
Other perks include;
* 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
* A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
* Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
* Employee Assistance Programme
* "Hapi" Benefits App with multiple discounts.
* Cycle to work scheme.
Apply now for immediate consideration
Location: Thorney, GB
Posted Date: 10/22/2024
Contact Information
| Contact | Human Resources BDS Limited |
|---|