Corporate Receptionist

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.

We are recruiting for:

• Full time - Corporate Receptionist -
• 40 hours Monday to Friday - Shift times between 08:00-17:00
• Salary - £25,028
• Location - Hove BN3

Main duties

To ensure all guests receive an excellent welcome and that you consistently deliver great service

Ensure consistent, high quality support is supplied to the business consistently

To process meeting room requests, for internal & client meetings if and when appropriate and amend as necessary with cancellations or any outstanding information

Use computer as an effective communication tool, inputting data as requested into excel and word documents

Ability to identify and escalate building maintenance issues/hazard perception

Attend training as appropriate/on-line/out of house/self-development

To handle any guest complaints and provide a swift solution or escalate as appropriate

To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.

To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language

To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls via the switchboard and emails using the appropriate greeting and sign off.

To be articulate and pre-empt the needs of clients and visitors.

To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival

To communicate effectively with other departments and neighbouring Mitie sites.

To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all times

To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation

To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department

To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc

To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas

To assist in any other reasonable duties as required by your colleagues, managers or clients

What we are looking for

• Previous experience working in a similar environment
• Ability to build positive relations with colleagues, guests and clients
• Be able to demonstrate their ability to deliver exceptional customer service
• Organised and skilled in multi-tasking
• Good IT skills with working knowledge of all Microsoft Office packages
• Able to work off their own initiative and with minimal direction
• Flexible, proactive and enthusiastic
• Strong interpersonal skills, including the ability to analyse and solve problems
• Ability to establish and maintain a professional working relationship with all internal staff and external visitors
• Self-motivated and able to adapt to new role requirements with ease
• Ability to effectively communicate with a variety of constituents both verbally and in writing
• Proven ability to work as a team member, but also make effective independent decisions
• Commitment to excellent customer service
• Excellent communication and team working skills

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