VAPT Specialist

Responsibilities : - Technical administration or troubleshooting to ensure the efficient functionality of the solution. - Incident Validation, Incident Analysis, Solution recommendation - Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions - Act as a point of escalation for Level-1 customer service analysts - Coordinate with IT teams on escalations, tracking, performance issues, and outages. - Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. - Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. - Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. - Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets : - Good knowledge on implementation, installation, integration troubleshooting and overall functionalities - Experience in troubleshooting platform related issues, data backup, restoration, retention - Maintains awareness of latest technologies in the domain - Minimum 5 years of relevant experience required. (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 10/23/2024