SMCSM Ltd
Operations Manager
Job Location
Brooklands, United Kingdom
Job Description
Operations Manager - Commercial Cleaning -Department Head
The Company:
ServiceMaster Clean, Manchester is a successful family owned business,established over 30 years and a leading Franchise within the ServiceMaster group.ServiceMaster Manchester has achieved multiple awards and is recognized by theBritishFranchise Association.
ServiceMaster operates entirely to the companys mission statement: To deliver acommercial cleaning service that goes Above and Beyond the expectations of ourcustomers - Housing Associations, Schools and Commercial Offices throughout theGreater Manchester Area.
Work Location: Company Premises, M33 6LB, and Hybrid
Benefits includes:
The Operations Manager is to lead and manage the departments operational teamconsisting of Key Account Managers, Area Cleaning Mangers, Technical SupportTeam and the stores.
Essential Requirements
Location: Brooklands, GB
Posted Date: 10/24/2024
- Permanent Full-Time Position
- Requirements to work to service operating hours
- Industry - Commercial Contract Cleaning
The Company:
ServiceMaster Clean, Manchester is a successful family owned business,established over 30 years and a leading Franchise within the ServiceMaster group.ServiceMaster Manchester has achieved multiple awards and is recognized by theBritishFranchise Association.
ServiceMaster operates entirely to the companys mission statement: To deliver acommercial cleaning service that goes Above and Beyond the expectations of ourcustomers - Housing Associations, Schools and Commercial Offices throughout theGreater Manchester Area.
Work Location: Company Premises, M33 6LB, and Hybrid
Benefits includes:
- Generous Car Allowance
- Laptop
- Mobile Phone
- Private Car Parking
- Private Health Scheme (optional)
- Company Events
- Work location : Company Premises & Hybrid
The Operations Manager is to lead and manage the departments operational teamconsisting of Key Account Managers, Area Cleaning Mangers, Technical SupportTeam and the stores.
Essential Requirements
- A prerequisite - The ability to create professional relationships and forge
- strong partnerships with a good report as well as working in collaboration with
- company colleagues and the company directors
- Possess both sound knowledge and have proven working experience of the
- service industry
- Minimum 3 years experience in a senior management role
- Posses astute commercial acumen and practise excellent planning,
- prioritizing and decision making skills
- Proven success managing effectively and efficiently
- Active ability to take action, problem solve and find robust solutions
- Proficient in representing the company effectively at both internal and external
- meetings
- Good understanding of technology platforms and databases - such asCleanlink and EziTracker or similar software
- Reside within 30 miles of Greater Manchester to ensure reactivity
- Will have to pass enhanced vetting process and provide a recent work
- reference
- Senior Management: Minimum 3 years
- Driving Licence (max 3 points)
- Recent / last previous employer reference
- Evidence of attainment of professional qualifications
- Lead the Operational & Technical Service personnel to deliver successfulperformance levels across customer accounts/sites
- Develop trusting professional relationships with the companys customers andemployees
- Manage the cleaning labour, equipment & resources in line with companybudgets
- Provide and practice full employee lifecycle of recruitment, induction,appraisal, development and succession planning, ensuring it is carried out regularly and in accordance with the companys policies and procedures
- Responsible for supporting, mentoring, coaching and development
- Carry out weekly meetings for planning and setting weekly objectives
- Provide weekly updates on operational performance, compliances & missedcleans/issues
- Hold regular meetings to engage, motivate and manage the departmentspersonnel, communicating strategy that is aligned with the wider cleaning business
- Deal with HR issues for the departments personnel, supporting and guidingthrough HR activity and disciplines in conjunction with HR to ensure employee issues are dealt with according to company policy
- Ensure the managers utilize the payroll system EziTracker, it is correct, in linewith company budgets and is processed in a timely manner.
- Ensure managers utilize the CleanLink Mobile App to complete key organizational and administrative tasks
- Secure accuracy of expenses and timesheets including travel and ensure theyare recorded accurately
- Ensure managers provide appropriate cover during staff holidays
- Ensure the delivery and quality of the cleaning operation is in accordance withthe client service level agreement and company procedures
- Monitor and measure customer satisfaction and take proactive and productive steps to ensure levels are achieved
- Liaise with the client as appropriate seeking opportunities to improve thecleaning offer and enhance the reputation of the service
- Ensure escalated customers issues are attended to promptly responding withurgency when situations arise & provide plans to put right
- Attend regular meetings with customers as required
- Demonstrate complete customer care and professional customer service
- Mobilize new contracts in line with company procedures and customersrequirements
- Comply and work with the company systems and procedures to include ISO9001, 14001 and ISO 45101
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Location: Brooklands, GB
Posted Date: 10/24/2024
Contact Information
Contact | Human Resources SMCSM Ltd |
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