Operations Manager

Operations Manager - Commercial Cleaning -Department Head

• Permanent Full-Time Position
• Requirements to work to service operating hours
• Industry - Commercial Contract Cleaning

Application: Apply with CV, inclusive of current salary - Closing date Friday25/10/24
The Company:
ServiceMaster Clean, Manchester is a successful family owned business,established over 30 years and a leading Franchise within the ServiceMaster group.ServiceMaster Manchester has achieved multiple awards and is recognized by theBritishFranchise Association.
ServiceMaster operates entirely to the companys mission statement: To deliver acommercial cleaning service that goes Above and Beyond the expectations of ourcustomers - Housing Associations, Schools and Commercial Offices throughout theGreater Manchester Area.
Work Location: Company Premises, M33 6LB, and Hybrid
Benefits includes:

• Generous Car Allowance
• Laptop
• Mobile Phone
• Private Car Parking
• Private Health Scheme (optional)
• Company Events
• Work location : Company Premises & Hybrid

The Role
The Operations Manager is to lead and manage the departments operational teamconsisting of Key Account Managers, Area Cleaning Mangers, Technical SupportTeam and the stores.
Essential Requirements

• A prerequisite - The ability to create professional relationships and forge
• strong partnerships with a good report as well as working in collaboration with
• company colleagues and the company directors
• Possess both sound knowledge and have proven working experience of the
• service industry
• Minimum 3 years experience in a senior management role
• Posses astute commercial acumen and practise excellent planning,
• prioritizing and decision making skills
• Proven success managing effectively and efficiently
• Active ability to take action, problem solve and find robust solutions
• Proficient in representing the company effectively at both internal and external
• meetings
• Good understanding of technology platforms and databases - such asCleanlink and EziTracker or similar software
• Reside within 30 miles of Greater Manchester to ensure reactivity
• Will have to pass enhanced vetting process and provide a recent work
• reference

Experience:

• Senior Management: Minimum 3 years
• Driving Licence (max 3 points)
• Recent / last previous employer reference
• Evidence of attainment of professional qualifications

Job Description

• Lead the Operational & Technical Service personnel to deliver successfulperformance levels across customer accounts/sites
• Develop trusting professional relationships with the companys customers andemployees
• Manage the cleaning labour, equipment & resources in line with companybudgets
• Provide and practice full employee lifecycle of recruitment, induction,appraisal, development and succession planning, ensuring it is carried out regularly and in accordance with the companys policies and procedures
• Responsible for supporting, mentoring, coaching and development
• Carry out weekly meetings for planning and setting weekly objectives
• Provide weekly updates on operational performance, compliances & missedcleans/issues
• Hold regular meetings to engage, motivate and manage the departmentspersonnel, communicating strategy that is aligned with the wider cleaning business
• Deal with HR issues for the departments personnel, supporting and guidingthrough HR activity and disciplines in conjunction with HR to ensure employee issues are dealt with according to company policy
• Ensure the managers utilize the payroll system EziTracker, it is correct, in linewith company budgets and is processed in a timely manner.
• Ensure managers utilize the CleanLink Mobile App to complete key organizational and administrative tasks
• Secure accuracy of expenses and timesheets including travel and ensure theyare recorded accurately
• Ensure managers provide appropriate cover during staff holidays
• Ensure the delivery and quality of the cleaning operation is in accordance withthe client service level agreement and company procedures
• Monitor and measure customer satisfaction and take proactive and productive steps to ensure levels are achieved
• Liaise with the client as appropriate seeking opportunities to improve thecleaning offer and enhance the reputation of the service
• Ensure escalated customers issues are attended to promptly responding withurgency when situations arise & provide plans to put right
• Attend regular meetings with customers as required
• Demonstrate complete customer care and professional customer service
• Mobilize new contracts in line with company procedures and customersrequirements
• Comply and work with the company systems and procedures to include ISO9001, 14001 and ISO 45101

ADZN1_UKTJ

Location: Brooklands, GB

Posted Date: 10/24/2024