Senior Quality Assurance Engineer - Gray & Black Box Testing

Job Description you'll Do : - Be an accountable, point of contact, for all matters related to Quality Assurance Testing under multiple Community/Customer Support Platform project initiatives. - Ensure the timely & cohesive development of Test Strategies & Test Execution for each phase of the project. (SIT, Functional, E2E, Non-Functional, Stabilization). - Identify quality risks & mitigation strategies for all accountable project initiatives. - Analyze computer systems or programs and document test scenarios/plans which would validate expected system/software behaviour. - Provide input on requirements from the perspective of an end-user subject matter expert. - Balance focus & support across multiple projects and plan out the QA process for each product. - Produce qualitative and quantitative reporting to stakeholders including but not limited to. test coverage, test execution progress, bug counts, bug trends. - Ensure quality is consistent across all projects and is represented during project planning, development, and launches. - Analyze data quality, identify gaps and implement needed data cleansing together with client before migration. - Throughout the migration - validate the data integrity, identify issues and work with the client, IT support and partners to ensure the completion of the migration. What we are looking for : Hard Skills : - 4 years experience in Software Quality Assurance Testing; performing Black and/or Grey Box testing with Customer Facing UI/UX and Back-End System Testing (consisting of Contact Center Routing (Genesys), Configuration Testing, API, SQL, and Systems Integration) - 2 years with CS Technologies and/or Contact Center Systems and related hands-on experience. - Working with Genesys Purecloud, Salesforce, NICE, and Nexidia - With Waterfall and/or Agile methodologies - With implementation and release management - SDLC lifecycle for code deployments and working with git repositories - Troubleshooting issues (analyzing logs and determining root cause) - Testing Routing and IVR workflows based on Architect tool of PureCloud, Low-Level & High-Level Designs - Working with Dialog modules for Voice recognition and authentication - Synchronous and asynchronous multimedia interactions and its entire lifecycle - Click to Call and Callback functionalities - Testing voice and chat bots with the core voice and multimedia functionalities - CRM web services, database Lookup, call recording and reporting - Communicating with non-technical and technical business and engineering stakeholders (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 10/25/2024