Claims Services Assistant Handler

We are working with a dynamic and fast-growing company that specialises in providing comprehensive claims management services. With a strong commitment to delivering excellent customer service and ensuring a seamless claims process, this company has built a reputation for its efficient and client-focused approach. As they continue to expand, they are looking for a motivated and detail-oriented Claims Services Assistant to join their team.

Role Overview

As a Claims Services Assistant, you will be the first point of contact for clients, playing a crucial role in guiding them through the initial stages of their claims journey. Your responsibilities will include:

• Client Communication: Handling inbound and outbound calls, providing clear guidance, and supporting clients in initiating their claims.
• Eligibility Verification: Gathering client details and essential information to assess eligibility for pursuing a claim.
• Efficient Processing: Ensuring swift and accurate processing of claims by collecting necessary documentation, and conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
• Data Management: Accurately collating and recording information, while handling incoming emails and maintaining communication with relevant teams.
• Confidentiality: Upholding strict confidentiality and discretion when dealing with sensitive information.
• Additional Support: Assisting with various tasks as needed by the Management Team.

About You

The ideal candidate will be someone who thrives in a busy environment and possesses the following qualities:

• Educational Background: Ideally pursuing or possessing a law degree (although not essential).
• Professionalism: Consistently maintaining a responsible and professional attitude.
• Teamwork: A collaborative team player, focused on achieving results.
• Organisational Skills: Ability to prioritise workload and manage time effectively.
• Communication: Excellent interpersonal skills, capable of engaging with a diverse range of individuals.
• Attention to Detail: Strong focus on accuracy and thoroughness in data recording and task completion.
• Technical Proficiency: Confident in using Word, Excel, and Outlook.
• Proactivity: A positive, proactive approach, with a goal-oriented mindset and a desire to succeed.

This is an exciting opportunity to join a company that values growth, both personal and professional, and offers a supportive environment for achieving success. If you're looking to make a significant impact in the claims management industry, we encourage you to apply.

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