Customer Services Advisor (Remarketing & Insurance) – EV Vehicle Solutions & Services

Customer Services Advisor (Remarketing & Insurance) – EV Vehicle Solutions & Services

• Remote/Office based (Hertfordshire)
• £28,000 - £31,000 basic
• 5%-10% bonus
• Up to 15% pension
• Access to internal car schemes
• Further flexible benefit’s package

About the Company:

Following a recent merger, this a business that’s only trending in one direction. They specialise in providing exceptional vehicle solutions and services to businesses across the UK, with a special focus on the EV market.

From small and medium-sized enterprises to large corporations with vehicle fleets, this forward-thinking organization is at the forefront of the industry. With a strong commitment to promoting electric vehicles and a customer-centric approach, they are experiencing rapid growth.

About the Role:

This a great opportunity for someone to spread their wings with a market and a will provide the stepping stone to future growth and progression.

The role will consist of but not limited to the following:

• Audit Remarketing Partners: Conduct regular audits of remarketing partners to ensure all collected vehicles are auction-ready and meet necessary standards.
• Tesla Business Account Management: Oversee the Tesla business account, ensuring timely de-fleeting and management of vehicle inventories.
• Stock and Dashboard Reporting: Provide accurate and timely stock reports and dashboards to ensure management has clear visibility into vehicle inventory.
• VOR Management: Monitor and manage Vehicle Off Road (VOR) statuses for auction vehicles, coordinating necessary repairs to minimize downtime.
• Supplier Management: Ensure timely receipt of all sold reports from suppliers, maintaining efficient communication and coordination.
• Licence Check Process Management: Oversee the daily management of the Licence Check process, ensuring compliance with company procedures, and handle supplier relationships.

About the Role:

This a great opportunity for someone to spread their wings with a market and a will provide the stepping stone to future growth and progression.

The role will consist of but not limited to the following:

Key Skills and Competencies:

• Stakeholder Relationship Management: Proven ability to build and maintain strong relationships with both internal teams and external stakeholders, ensuring effective collaboration.
• Team Collaboration: A dedicated team player who works well within a group environment, contributing to shared goals.
• Work Prioritization & Multitasking: Strong organizational skills with the ability to prioritize tasks effectively and manage multiple projects simultaneously.
• Creative Problem Solving: Demonstrated ability to think outside the box and provide innovative solutions to challenges.
• Personality and Approach: Warm, enthusiastic, and outgoing, with a personable approach to interactions with colleagues and clients.
• Customer Service Focus: Strong attention to detail and a commitment to providing excellent customer service in all aspects of work.
• Time Management: Ability to work effectively under pressure and within time constraints, ensuring deadlines are consistently met.