Parts & Warranty Coordinator

The Vital Group is one of the fastest-growing, forward-thinking companies in the UK, dedicated to delivering innovative solutions within the critical power and EV charging industries. Our vision is to become the most trusted turnkey solutions partner within the DC charging industry, by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion.

At Vital Power, our scope is to provide high-quality turnkey solution packages for primary and standby power projects across the UK.

Powered by a team of approximately 60 dedicated employees across the UK, Vital Group is focused on ambitious growth. Offering a wide range of business and engineering roles, we provide an ideal environment for those eager to contribute to the rapidly evolving landscapes of critical power and EV charging solutions.

We are seeking a highly organised and detail-oriented Parts & Warranty Coordinator to join our team. This administrative role is critical to supporting the day-to-day operational activities of the group business. The successful candidate will manage parts ordering, monitor stock levels, and process warranty claims while ensuring efficient use of systems like Xero.

This role is office-based, 5 days a week in our Saltney, Chester office, operating Monday to Friday on a rotational shift between 8am and 6pm.

Roles & Responsibilities:

• Managing progress of parts to ensure streamlined job management and seamless handover to the planning team
• Manage stock system & stock movements through back-office stock management software
• Liaise with suppliers and vendors to resolve issues and track parts deliveries
• Raise purchase orders on our accounting software
• Process and track critical power warranty claims submitted to the business alongside the planning team, ensuring timely and accurate resolution
• Manage the warranty critical spares holding and ensure the parts are fully stocked and always replenished
• Assisting in managing the supplier network to diversify our solution offering
• Deal with EV charging warranty claims alongside the networks and planning teams
• Ensure all remote locations are fully stocked.
• Manage engineer waste collections.
• Ensure all transactions and records are accurately logged in the system
• Assist in generating reports on stock, warranties, and parts orders as required
• Provide general administrative support to the Operations Team
• To focus on achieving individual and team objectives and communicate performance to your line manager identifying any potential areas of growth
• To work positively and communicate professionally across the team, providing an effective contribution to work tasks

Person Specification

Criteria - Education, Qualifications & Experience:

Essential:

• Good level of general education
• Excellent organisational skills
• Proven experience in an administrative role, ideally with a focus on stock or parts management
• Strong MS Excel skills; proficiency in data analysis and reporting
• Experience using Xero or similar finance packages is highly preferred
• Excellent communication, verbal and written, skills
• Ability to manage own workload and establish priorities
• Experience of working effectively as part of a team as well as independently
• Ability to solve problems with a positive attitude
• Self-motivated and able to learn quickly
• Strong attention to detail with high levels of accuracy

Desirable:

• Knowledge or experience in the automotive or engineering sectors is beneficial
• Previous experience working in a stock or inventory management role

What you can expect:

• A twice per annum, ‘Profit Related Pay’ scheme that ties bonus amounts to the amount of profit made by the business.
• Pension scheme after 3 months of service.
• All employees receive 25 days leave (or equivalent pro-rata) per annum and additional bank holiday days.
• Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, At 6 months of service.
• Investment in professional development and training to support you in your role.
• A supportive and positive workplace culture.

Next Steps:

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance.

The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.

Please note that proof of the right to work in the UK will be required.