Capital One
Support Specialist Coordinator
Job Location
Pimmit, VA, United States
Job Description
This position as a Support Specialist Coordinator involves providing communication and coordination for a geographically dispersed enterprise workforce. The role acts as a liaison between the Support Organization and its partners, focusing on enhancing work processes. Strong customer service and quick decision-making skills are essential to identify opportunities for improvement. The role requires experience in managing IT projects, technical operations, IT systems and infrastructure, incident management, and reporting tools.
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- Minimum 2 years of experience in managing IT projects or operations teams
- Minimum of 2 years of Technical Operations experience
- Minimum of 2 years of experience in IT systems and infrastructure
- Minimum of 2 years experience with desktop platforms and operating systems
- Minimum of 2 years of experience with incident management and reporting tools
- Bachelor's Degree in Business, Information Systems, Computer Science, or Military experience
- Minimum 2 years of experience with defining, implementing, and leveraging process management functions
- ITIL Certification
- Minimum 3 years of experience with ServiceNow
- Minimum 3 years of experience in Project Management
Job Posting: This role is expected to accept applications for a minimum of 5 business days.
Location: Pimmit, VA, US
Posted Date: 10/26/2024
Contact Information
Contact | Human Resources Capital One |
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