Support Specialist Coordinator

This position as a Support Specialist Coordinator involves providing communication and coordination for a geographically dispersed enterprise workforce. The role acts as a liaison between the Support Organization and its partners, focusing on enhancing work processes. Strong customer service and quick decision-making skills are essential to identify opportunities for improvement. The role requires experience in managing IT projects, technical operations, IT systems and infrastructure, incident management, and reporting tools.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• Minimum 2 years of experience in managing IT projects or operations teams
• Minimum of 2 years of Technical Operations experience
• Minimum of 2 years of experience in IT systems and infrastructure
• Minimum of 2 years experience with desktop platforms and operating systems
• Minimum of 2 years of experience with incident management and reporting tools

• Bachelor's Degree in Business, Information Systems, Computer Science, or Military experience
• Minimum 2 years of experience with defining, implementing, and leveraging process management functions
• ITIL Certification
• Minimum 3 years of experience with ServiceNow
• Minimum 3 years of experience in Project Management

Job Posting: This role is expected to accept applications for a minimum of 5 business days.