Junior Customer Service Representative (Spanish & English)

As a Junior Customer Service Representative, you will provide customer service for M-I consumables and parts, from order receipt to delivery to the customer.

What you will do:

• Analyze and process orders for printers, parts and consumables.
• Track the billing of processed orders.
• Track the backlog and inform the customer about delays.
• Contact the logistics department for delivery positions and billing availability.
• Check processed orders on customer purchasing portals on a daily basis.
• Issue quotes and send them to customers.
• Support the customer with complaints, clarifications or questions by email and phone.
• Support the sales team with printer orders for billing/processing.
• Support the finance department with re-billing requests.

What you need to have:

• High school diploma.
• 1-2 years’ experience with customer service.
• Fluent Portuguese & Spanish and good command of English are a must
• User-level knowledge of Office Package
• Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.
• Knowledge of SAP is nice to have
• Availability to work from the office (Barueri) 5 days a week.

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

What we offer:

• Growth Opportunities within international environment
• Performance based yearly merit increase
• Health Insurance for employees and legal dependents total paid by the company.
• Dental Plan
• Pension Plan
• Life Insurance.
• Meal Voucher
• Free Parking on-site
• Employee Assistance Program.

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you!