Fulfillment Specialist

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

As an Operations Specialist Fulfillment you will be part of the Support team from the Business Development area. You will work as a key partner in the development of our Fulfillment operation in Brazil and will also be responsible for bridging the gap between our global and local teams in all subjects related to this project.

Job Responsibilities:

• Develop and track metrics for the Fulfillment operation;
• Report main KPIs on a regular basis to the Commercial/OPs leadership;
• Identify gaps in the existing processes and suggest improvements;
• Train our commercial team about all features/improvements of the operation;
• Work closely with internal teams such as Commercial, Logistics, Taxes, Legal in order to map opportunities and address possible solutions.
• Track our seller’s daily processes in Fulfillment operation (product register, order creation, shipping, etc) to identify main pain points;
• Build SOPs and provide feedback to improve seller’s training material;
• Follow-up on the development pipeline with the product team to ensure that SLA’s and objectives are achieved.

Requirements:

• Bachelor's degree or higher in a relevant field (Business, Engineering, etc) with preference for related educational background;
• Previous experience and knowledge of a Fullfillment operation in marketplaces;
• Great communication skills (both written and verbal);
• Advanced Microsoft Office (Powerpoint and Excel);
• Proactive behavior, organization skills and critical thinking;
• Ability to work independently with little direction or supervision;
• English is mandatory.

What do we offer?

• Join a globally recognized and well-known company;
• Comprehensive private health insurance;
• Thrive in an innovative work environment;
• Embrace a dynamic and friendly atmosphere for growth.

At Shein, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.