Robert Half
Customer Service Representative
Job Location
Garner, AR, United States
Job Description
Job DescriptionJob DescriptionWe are in search of a skilled Customer Service Representative to join our team in the Wholesale Distribution industry, based in Garner, North Carolina. This role offers a contract to hire employment opportunity, where you will be responsible for executing a range of tasks related to customer service and data entry. Your primary function will be to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities:
• Handle inbound calls from customers, providing prompt and accurate assistance
• Deliver exceptional customer service in a call center environment
• Maintain customer records by updating account information in the database
• Process customer credit applications, ensuring accuracy and efficiency
• Attend to customer inquiries, resolving any issues and providing necessary information
• Monitor customer accounts and undertake appropriate actions where necessary
• Manage both inbound and outbound calls, ensuring effective communication
• Utilize Microsoft Excel and Microsoft Word for data entry and other related tasks
• Carry out order entry tasks, processing orders in an accurate and timely manner
• Schedule appointments with customers when required, maintaining a well-organized schedule
• Handle email correspondence, responding to customer emails in a professional and timely manner.• Proficiency in answering inbound calls and managing inbound/outbound calls in a call center setting.
• Demonstrated ability in providing exceptional customer service.
• Strong data entry skills and order entry experience.
• Excellent proficiency in Microsoft Excel and Microsoft Word.
• Experience in managing email correspondence professionally and efficiently.
• Ability to schedule appointments effectively.
• Familiarity with the wholesale distribution industry is desired.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Proven problem-solving abilities.
• High level of professionalism and a positive attitude.
Location: Garner, AR, US
Posted Date: 10/29/2024
Responsibilities:
• Handle inbound calls from customers, providing prompt and accurate assistance
• Deliver exceptional customer service in a call center environment
• Maintain customer records by updating account information in the database
• Process customer credit applications, ensuring accuracy and efficiency
• Attend to customer inquiries, resolving any issues and providing necessary information
• Monitor customer accounts and undertake appropriate actions where necessary
• Manage both inbound and outbound calls, ensuring effective communication
• Utilize Microsoft Excel and Microsoft Word for data entry and other related tasks
• Carry out order entry tasks, processing orders in an accurate and timely manner
• Schedule appointments with customers when required, maintaining a well-organized schedule
• Handle email correspondence, responding to customer emails in a professional and timely manner.• Proficiency in answering inbound calls and managing inbound/outbound calls in a call center setting.
• Demonstrated ability in providing exceptional customer service.
• Strong data entry skills and order entry experience.
• Excellent proficiency in Microsoft Excel and Microsoft Word.
• Experience in managing email correspondence professionally and efficiently.
• Ability to schedule appointments effectively.
• Familiarity with the wholesale distribution industry is desired.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Proven problem-solving abilities.
• High level of professionalism and a positive attitude.
Location: Garner, AR, US
Posted Date: 10/29/2024
Contact Information
| Contact | Human Resources Robert Half |
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