ACCOUNT MANAGER/CUSTOMER SERVICE

Job DescriptionJob Description

An industrial facilities service company that provides consulting, program development and implementation of specialty cleaning products seeks (2) CSR/ Account Managers. Pay is $18 to $20 per hour . Mon- Fri 8am to 5pm. Immediate openings.

Job Duties:

• CSR/Data Entry Skills a must
• Junior Estimator experience is a plus but not required
• Some math involved
• Candidates must have attention to detail
• Speed and accuracy
• Computer Skills a must have. Office 365 experience a must with knowledge or Microsoft Outlook & Excel.
• If they have the following software knowledge it is a plus, as they will train for 1 week on systems. Arida/SAP , Procor
• Statement or Work (SOW) is a must as they will be dealing with both internal colleagues and external vendors.

• There will be planned and unplanned (BID work) in which the candidate will need to discuss with Project Managers, cliental and upper management.
• Strong communication skills a must
• Client interaction and professional expertise
• Must be flexible to assist after hours or on weekends as needed.
• Communicate customer service performance objectives to customer service staff
• Provide great customer service to external customer
• Manage customer service department staff
• Log all customer service issues
• Improve customer sales and service
• Managing all customer service staff
• Develop customer service department procedures
• Managing the customer service staff for inbound customer
• Manage customer service performance metrics
• Manage overall customer service operations
• Oversee the customer service team
• Communicate customer service related issues
• Manage customer contact requests from customer feedback data with offsite customer service team
• Managing the customer service department
• Manage the customer service department
• Run the customer service department
• Improve customer service quality results
• Assure quality customer service to all customers
• Resolve customer complaints regarding sales and service
• Growing current customer accounts with high level of customer service

Location: Lakeland, FL, US

Posted Date: 10/29/2024