Della Infotech
System Analyst
Job Location
Quivira, KS, United States
Job Description
Position: System Analyst
Location: Overland Park, KS 66211
Duration:6 - Month Temp (Possible to Extend)
Pay rate: $ 25.00 / hour on W2
Responsibility:
Job Duties:
- Owner of new hire equipment assignments.
- Based on new user requests, complete systems set-up for users.
- Field and troubleshoot Call Center systems related questions and issues, to include monitoring chats and tickets.
- Coordinate review of system updates entered in the request system.
- Gain alignment and prioritization for approved projects.
- Coordinate set-up, system, and business testing.
- Keep stakeholders informed with timely communications.
- Coordinate and complete systems testing projects.
- Partner internally to transfer systems knowledge and changes to enable production of training materials.
- Input functional changes to the systems and work with IT business partners for ensure proper execution.
Other Required Experience/Qualifications:Proficiency in Excel, SQL, or other related data/system tools,1-year prior call center experience
- Demonstrated experience in testing and/ or administration of customer service application technologies.
- Google/Microsoft Suite proficiency (i.e, Sheets, Slides, Docs)
- Ability to understand technical terminology and processes to translate to the business.
- Ability to translate business needs into technology requirements.
- Supporting system implementation and upgrade projects
- Proficiency in Excel, SQL, or other related data/system tools,
- 1-year prior call center experience
- Proficiency in understanding business problems and opportunities
Location: Quivira, KS, US
Posted Date: 10/29/2024
Contact Information
Contact | Human Resources Della Infotech |
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