Customer Service Representative

Job DescriptionJob Description

We are seeking both a Customer Service Representative and a Data Entry Research Specialist to join our client's team, based in the south metro, Minnesota area. In this role, you will be responsible for verifying customer information, conducting online searches, and handling customer inquiries. This role offers a contract to hire employment opportunity. Responsibilities:

• Handle outbound calls to verify customer's academic and employment information.
• Accurately enter and update customer information in the system.
• Conduct online searches as part of customer verification process.
• Maintain a professional demeanor while handling customer inquiries.
• Utilize strong attention to detail to ensure accuracy in all tasks.
• Multi-task effectively in a call center environment.
• Demonstrate proficiency in MS Office Suite, including MS Word and MS Excel.
• Utilize excellent grammar and typing skills to communicate effectively with customers.
• Use customer service experience to handle customer inquiries and complaints professionally.
• Operate at a fast pace, demonstrating the ability to type 35+ WPM.

• Proven experience in a Customer Service Representative role or similar customer service-based position
• Proficient in data entry, with a high level of accuracy and attention to detail
• Strong skills in MS Office Suite, including MS Word, MS Outlook, and MS Excel
• Typing speed 35+ words per minute
• Prior experience in a call center environment is preferred
• Excellent communication and interpersonal skills
• Ability to handle customer queries and complaints effectively and professionally
• Capability to work in a fast-paced, high-volume environment
• Strong problem-solving abilities and a customer-centric approach
• Must be able to work in a team and also perform tasks independently when required
• High school diploma or equivalent educational qualification is required.

If you are interested and meet these qualifications please apply and submit your resume. Then call Madison for additional details at 952-831-6020.

Location: Saint Paul, MO, US

Posted Date: 10/29/2024