QBrainX - ServiceNow CSM Developer

Role : ServiceNow CSM Developer Experience Level : 5 years Job Location : Remote Position Overview : We are seeking an experienced ServiceNow Customer Service Management (CSM) Developer to join our team. The ideal candidate will have a strong background in ServiceNow CSM module development, implementation, and customization, with a proven track record of delivering high-quality solutions. This role requires a deep understanding of CSM functionalities, along with the ability to collaborate with cross-functional teams to enhance customer service operations. Key Responsibilities : - Design, develop, and implement ServiceNow CSM solutions that meet business requirements. - Customize ServiceNow applications and create new modules as needed. - Collaborate with stakeholders to gather requirements and translate them into technical specifications. - Develop and maintain integration with other systems and applications. - Ensure the performance, security, and scalability of CSM applications. - Conduct testing and debugging to ensure quality and reliability. - Provide support and troubleshooting for ServiceNow CSM issues. - Create and maintain documentation for system processes and configurations. - Stay up-to-date with ServiceNow releases and best practices to ensure the optimal use of the platform. Qualifications : - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5 years of experience in ServiceNow development, with a focus on the CSM module. - Strong understanding of ServiceNow platform architecture, data model, and development best practices. - Proficient in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow integration capabilities (REST, SOAP). - Knowledge of ITIL best practices and frameworks. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills to collaborate effectively with stakeholders. - ServiceNow CSM certification is a plus. (ref:hirist.tech)

Location: in, IN

Posted Date: 10/31/2024